Connection Problem

  • Resolved chiizukeeki

    (@chiizukeeki)


    4 years ago

    Trying to connect to facebook I get this message:

    “Administratorrechte erforderlich
    Du bist nicht berechtigt, diese Einstellungen zu bearbeiten. Wende dich an den Admin des Business Managers von ******, um Zugriff zu erhalten.”

    It’s not my own facebook page I’m trying to connnect to, but I got admin rights on my account for the facebook page. I also can access the business manager, so I don’t really unterstand the problem here. Are there some restrictions if I’m not the original owner of the fb page? Can you help me out?

    Thanks ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • Steve

    (@skyvergesteve)

    Hey @chiizukeeki ,

    Thanks for contacting us about Facebook for WooCommerce!. I am happy to help out ??

    In Facebook, your personal and Business Manager accounts are two separate entities. They both belong to you, but you can’t normally use one account to manage pages, catalogs, or other assets that belong to other account, unless you explicitly grant permissions for that.

    I apologize if you already went through these steps, but could you please take a look at these instructions and try to request access so that your Business Manager account can manage the Page that your personal account owns?

    Would you please give those steps a try and let me know how it goes?

    Cheers,

    Steve
    SkyVerge

    Steve

    (@skyvergesteve)

    Hey @chiizukeeki ,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Cheers,

    Steve
    SkyVerge

Viewing 2 replies - 1 through 2 (of 2 total)
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