Connection not being made

  • Resolved rodsn

    (@rodsn)


    8 months, 3 weeks ago

    Our client required us a system to automatically post Instagram and Facebook posts when they publish WordPress posts. We figured Jetpack Social was the right plugin for the job, and upon testing with our personal accounts, it did what we expected. We then tried to connect it to our client’s accounts and it didn’t work (it opened the facebook permission window, with an error similar to “invalid nonce”). We then tried using our personal accounts again to do further testing, it stopped working giving us the following error on the jetpack page on our wordpress dashboard: Error connecting account. Invalid blog ID or Jetpack Social is disabled for this blog.

    We did try to reinstall the plugin to no avail. What can we do to not only get our accounts to work, but to make sure our client’s accounts will work too.

    Thank you in advance,
    Rodrigo N.

    System info:

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: MySQL Community Server (GPL) v5.7.44
    PHP Version: 8.3.8
    PHP Memory Limit: 512M
    PHP Max Input Vars: 1000
    PHP Max Post Size: 8M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 6.5.5
    Site URL: https://paroquiadealjustrel.pt
    Home URL: https://paroquiadealjustrel.pt
    WP Multisite: No
    Max Upload Size: 8 MB
    Memory limit: 40M
    Max Memory limit: 512M
    Permalink Structure: /%postname%/
    Language: pt_PT
    Timezone: 0
    Admin Email: [email protected]
    Debug Mode: Inactive

    == Theme ==
    Name: Hello Elementor
    Version: 3.1.0
    Author: Elementor Team
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: pt-PT
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

    == Active Plugins ==
    Disable Theme and Plugin Auto-Update Emails
    Version: 2.0.5
    Author: KZeni

    Elementor
        Version: 3.22.3
        Author: Elementor.com

    Elementor Header & Footer Builder
        Version: 1.6.36
        Author: Brainstorm Force, Nikhil Chavan

    Elementor Pro
        Version: 3.21.3
        Author: Elementor.com

    ElementsKit Lite
        Version: 3.2.0
        Author: Wpmet

    Envato Elements
        Version: 2.0.13
        Author: Envato

    Image Optimizer by Elementor – Compress, Resize and Optimize Images
        Version: 1.4.0
        Author: Elementor.com

    Jeg Elementor Kit
        Version: 2.6.7
        Author: Jegtheme

    Jetpack Social
        Version: 4.5.1
        Author: Automattic - Jetpack Social team

    ManageWP - Worker
        Version: 4.9.20
        Author: GoDaddy

    MetForm
        Version: 3.8.9
        Author: Wpmet

    Template Kit Import
        Version: 1.0.15
        Author: Envato

    Yoast Duplicate Post
        Version: 4.5
        Author: Enrico Battocchi & Team Yoast

    Yoast SEO
        Version: 22.9
        Author: Team Yoast

    == Must-Use Plugins ==
    ManageWP - Worker Loader
    Version: 1.0.0
    Author: GoDaddy

    • This topic was modified 8 months, 3 weeks ago by rodsn.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter rodsn

    (@rodsn)

    We have also cleared the cache and tried on incognito mode. Is there any way we could get some assistance, as our client is pressuring us? Deeply grateful in advance

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @rodsn,

    I checked your site (https://paroquiadealjustrel.pt) and noticed a few things that need to be addressed to ensure Jetpack Social works properly. It appears the Jetpack connection is currently broken, which the autoshare feature relies on for functionality. The first step is to fix this connection.

    From what I can see, a security setting or specific plugin might be preventing Jetpack from connecting. If you’re using a security plugin, please check its settings to ensure it’s not blocking Jetpack. Look for options to allow Jetpack IPs, and you can also ask your hosting provider to whitelist Jetpack IPs according to this guide: Jetpack IP Allowlist.

    Additionally, I noticed your site loads over multiple URLs. I recommend ensuring the site loads over a single URL, such as https://paroquiadealjustrel.pt, and redirecting all other instances (e.g., https://paroquiadealjustrel.pt, https://www.paroquiadealjustrel.pt) to this main URL. Your hosting provider can assist with this if needed.

    Once the connection is fixed, please try connecting to Facebook again and let us know if the issue persists. This article may also be helpful: Fixing Jetpack Connection Issues.

    Let us know how it goes!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @rodsn,

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter rodsn

    (@rodsn)

    Hello @tamirat22!

    Thank you for checking in. We had success after disconnecting the account and connecting it again. Uninstalling the plugin was not enough, as it keeps the connection by the looks of it.

    Once again, very grateful for the support. Wishing your team the best ??

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @rodsn,

    I can see the Jetpack connection is still not working your site and I can still see the site is loading over multiple URLs. Did you have the chance to address this issue as explained previously?

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @rodsn,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter rodsn

    (@rodsn)

    Hey @erania-pinnera!

    I am not sure about what issues our website may be giving; i have sucessfully connected our client’s facebook account and it is posting to their social pages, everything seems to be working as intended.

    I am not sure about the website being loaded over multiple URLs.

    If no security problems arise from this, we can let this be for the time being and you can close this thread.

    Deeply grateful for all of the assistance!

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey @rodsn!

    I was checking your Jetpack connection, and I realised that your site is currently offline with a 500 Internal Server Error.

    You should immediately contact you hosting provider to help you bring you site back online. Once that’s done, we can check the Jetpack connection again to make sure all is okay ??

    Thread Starter rodsn

    (@rodsn)

    @erania-pinnera thats odd, i just checked and the website is up and running. Sometimes we hit a resource limit, which takes a minute or two to reset. Kindly check now.

    Thank you very much ??

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @rodsn,

    Ahn, that makes sense. As an unsolicited advice, I’d recommend exploring the option of increasing a bit the memory limit, so your viewers won’t stumble upon into a temporary offline site ??

    That said, I still have trouble checking the connection with Jetpack, and when I could, I get an intermittent error: “cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received”.

    This usually means that your web host is blocking some connections Jetpack needs in order to work correctly. OR, it could be related to the memory limit you just mentioned.

    Could you please contact your web host and ask them to make sure that the connections to and from *.wordpress.com are allowed and not in the blocklist??In terms of IP ranges, the following ranges need to be fully allowed: https://jetpack.com/support/hosting-faq/

    Once the Jetpack connection is stable and working well, I’d mark the case as solved ??

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey @rodsn,

    Do you have any other news for us to share? As said, inactive threads will be closed after one week or inactivity – look forward to your reply!

Viewing 11 replies - 1 through 11 (of 11 total)
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