Connection Issues After URL Change

  • Resolved oferkeidar

    (@oferkeidar)


    3 weeks, 6 days ago

    Created a new website in a dev environment and added the Ally plugin. After going live and changing the URL, the plugin stopped working. The website uses Polylang.

    Issue: Clicking “Get Started” does nothing. Console Errors: 500 (Internal Server Error) Uncaught (in promise) APIError: Connected domain mismatch

    Troubleshooting Steps Tried:

    • Waited 24 hours for DNS propagation
    • Deleted and reinstalled the plugin from the dashboard and filesystem
    • Installed from a file
    • Switched site languages and connected
    • Tried different browsers (Firefox & Chrome) with no extensions
    • Deactivated all plugins except Ally and Elementor Pro
    • Reconnected Elementor
    • Used Elementor Replace URL tool

    Console errors:
    Failed to load resource: the server responded with a status of 500 ()
    admin.js?ver=bcf0e39…:1

    Uncaught (in promise) APIError: Connected domain mismatch
    at d.request (admin.js?ver=bcf0e39…4c2e2c4d165:1:46191)
    at async redirectToConnect (admin.js?ver=bcf0e39…4c2e2c4d165:101:157)
    request @ admin.js?ver=bcf0e39…:1

    • This topic was modified 3 weeks, 6 days ago by oferkeidar.
Viewing 1 replies (of 1 total)
  • Plugin Support Elementor Team

    (@talmo)

    Hi, thank you for reaching out to us.

    We are aware of this issue and working to resolve it, once i have more information i will share it here.

    My apologies for the inconvenience.

Viewing 1 replies (of 1 total)
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