Connection Issue with Adobe Stock?

Hi @arypneta, we didn’t change something on the application, but this is something that adobe stock controls. I have checked the expiration date they provide and its still 14 days, but they might require reconnecting sooner.

Unfortunately they are not willing to allow for longer periods of time and sometimes they disconnect the user faster for security reasons. There’s some info on this topic here: https://experienceleaguecommunities.adobe.com/t5/adobe-developer-questions/not-getting-refresh-token-after-login/td-p/599762

We are discussing the topic with them, but they haven’t yet decided to extend the period of time for how long they allow the refresh token.

If you continue to have issues, please let me know and perhaps we can discuss it directly with their support.

Thank you!

Okay, thanks for the additional information and that link. It’s disappointing that they won’t allow the connection for longer periods of time, but I guess I do understand their concern.

We seem to still be connected this morning, so hopefully the really short time was just a fluke. I do sometimes have an issue when connecting to StockPack where Adobe doesn’t like the type of account I’m currently signed into (since I have both a personal and team account attached to my work email). Usually, I can just switch it and then connect successfully. But, after connecting to StockPack, if I were to go into stock.adobe.com and switch profiles, do you think that would have any effect on the integration to cause it to timeout sooner? I don’t typically switch between my profiles, but I have been in stock.adobe.com directly in the last couple days with some other stuff I was looking into and I was switching between profiles, so I was wondering if that could have had any effect (even though I was already connected).

Out of curiosity, is it possible (or could I request a feature) to set up an email notification to one or more people when you aren’t able to connect to Adobe Stock anymore? We currently rely on our content editors to email us when they can’t license images, which is kind of a pain because we have to go refresh right away since they are trying to use StockPack. But, if you guys could schedule a way to check in the backend (like twice a day, or every hour or something) and send us an email when you receive an error message, we might be able to stay on top of that faster. Anyway, it might not be feasible, but I thought I’d at least put out the suggestion.

Hi there, I think switching between accounts might have played a part. Adobe stock is still looking into the issue, but if we do not get a resolve by the end of this quarter we will look into implementing a notification, the standard expiration date that we get is 14 days, so a reminder every 12 days or so would make it less likely that content editors are unable to license images.

Thank you,
Stockpack