Connection Issue
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Hi there, I just migrated my website a week ago and now it says on the Jetpack connection when I visit WordPress.com: “This site cannot be accessed.”
I’m not sure why I’m getting this message. It looks like the traffic is syncing, but maybe other features aren’t working?
Would someone be able to re-sync it again, please? I am not sure why the connection isn’t establishing itself correctly. Does anyone have any idea what might be wrong?
The page I need help with: [log in to see the link]
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While your site is publicly accessible, we cannot access your site’s XML-RPC file:
https://www.therockysafari.com/xmlrpc.php
This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:
XML-RPC?server accepts POST requests only.
You can see a working example here:
https://jetpack.com/xmlrpc.php
Since your site returns a security?error?for this page, I would recommend that you check the following:
1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.
2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the?xmlrpc.php file.
3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.
Once we are able to access your site’s?xmlrpc.php file, you should be able to connect Jetpack to?https://wordpress.com.
Let me know how it goes!
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