Connection Error – Jetpack (Fresh Install)

  • Resolved jarjar95

    (@jarjar95)


    2 years, 1 month ago

    Hi everyone!

    It’s my first time joining the WordPress community! Hope you are all well ??

    I’ve never really experienced any issues with JetPack on my other websites I’ve hosted in the past. However, recently, I have setup a new dedicated server, along with a fresh install of WordPress.

    My xmlrpc.php file is accessible and can be accessed via the browser. I have whitelisted the IP addresses mentioned in the documentation through ConfigServer Firewall and finally I have increased my server memory limit.

    I am running JetPack on PHP 8.1.

    After installing the plugin and clicking “Setup JetPack”, an error is returned with “Curl error code 52”. I have checked my logs and I can see there seems to be a 403 error with the following log attached:

    IPHIDDEN – – [07/Feb/2023:17:44:05 +0000] “GET /favicon.ico HTTP/1.1” 302 – “https://example.com?page=jetpack” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36”
    192.0.86.96 – – [07/Feb/2023:17:44:09 +0000] “POST /xmlrpc.php?for=jetpack HTTP/1.1” 404 7949 “https://example.com/xmlrpc.php?for=jetpack” “Jetpack by WordPress.com”
    IPHIDDEN – – [07/Feb/2023:17:44:08 +0000] “POST /wp-json/jetpack/v4/connection/register HTTP/1.1” 500 236 “https://example.com/wp-admin/admin.php?page=jetpack” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36”
    192.0.86.96 – – [07/Feb/2023:17:44:10 +0000] “POST /?rest_route=/jetpack/v4/verify_registration/ HTTP/1.1” 403 8065 “https://example.com/?rest_route=/jetpack/v4/verify_registration/” “WordPress.com; https://jetpack.wordpress.com”

    I have hidden two IP’s and replaced the actual domain in which the log refers to for security as the project, I am involved is confidential at this stage from a development perspective! ??

    Keep in mind, this is a fresh WordPress installation, operating on the latest version of WordPress (The only plugins I have installed on the site is WooCommerce and JetPack. I am currently using the default theme which comes pre-setup with WordPress after a new installation.

    I have also tried using the JetPack Debug tool (Found within the JetPack documentation and the error returned from the tool is “Unknown”.

    Any assistance with troubleshooting this issue would be most appreciated!

    Thanks!

    • This topic was modified 2 years, 1 month ago by jarjar95.
Viewing 1 replies (of 1 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @jarjar95 –

    Most likely, something is blocking our access to xmlrpc.php on your server.

    I’d ?suggest ?checking if ?you ?have ?any? security ?plugins ?activated that? might? be? blocking? our requests.? If ?not, ?try ?contacting ?your ?hosting ?provider ?and ?asking ?them? to ?check? their ?security ?logs ?to ?see ?if ?they ?are ?blocking? or ?otherwise ?limiting ?incoming ?and ?outgoing? connections ?over ?XML-RPC.?

    Jetpack? uses? this ?file ?to? communicate ?with ?your ?site, ?but ?some ?hosts ?block? connection ?requests ?to ?that ?file.

    Our? requests ?look ?like ?the ?following:

    • ?File:? ?https://your-site.com/xmlrpc.php?
    • User-agent?header:? Jetpack ?by ?WordPress.com
    • IPs: ?https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

    Please ?ask ?them? to ?allowlist ?the ?IP ?addresses? listed? above. ?Note? that ?these ?IP ?addresses ?could? change ?(or ?more ?could ?be? added)? at ?any ?time,? which? could? break? your? connection ?to ?Jetpack. ?For ?this? reason, ?we ?actually ?discourage ?allowing ?specific ?IPs, ?although ?with? some? hosts ?it ?may ?be ?the? only ?option.

    Let ?us ?know ?how? that ?goes.

Viewing 1 replies (of 1 total)
  • The topic ‘Connection Error – Jetpack (Fresh Install)’ is closed to new replies.