• Resolved ignitedustin

    (@ignitedustin)


    It appears that the connection from WordPress to InfusionSoft through the Gravity Forms Infusionsoft Plugin Settings is broken.

    On the plug in settings page, the login is initiated with InfusionSoft, and CRM Perks is allowed Infusionsoft Access.

    A test shows a “Settings Changed Successfully” dialog box, but the Status remains a red x with no current connection established.

    The InfusionSoft team suggested contacting you here through this form.

    They say: we’ve determined is there aren’t any issues on our side with API being able to successfully connect, and also we’re not receiving the request to establish the connection. So it indicates something is going on within the plugin itself

    They also suggest: So when submitting the case to gravity forms, what we’ll need from them, if the response from their side is that the issue is on our side, is that we’d need the following that shows the API call they’re making to establish the connection.

    – Request Body
    – Request Headers
    – Response Body
    – Response Headers

    The page I need help with: [log in to see the link]

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Viewing 3 replies - 1 through 3 (of 3 total)
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