connection authorization error

  • Resolved balloonmkt

    (@arlesmendes)


    7 years ago

    I installed the jetpack plugin, but I can not use it.

    Every time I try to set up, a connection request appears with an account on wordpress.com

    I have tried to connect to different accounts and every time an error appears with the message:

    Error authorizing. The page is being updated for a fresh try.

    And even updating the page many times, the plugin does not make the connection.

    What should I do to use the Jetpack plugin?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Unfortunately, you are facing the same problem that many other sites that are hosted with Locaweb are facing. For some unknown reason, they are unable to connect the Jetpack plugin. We have reached out to Locaweb to see if we can find a resolution, but they have yet to respond to us.

    Can you contact them and ask them to contact us about this? They can contact us via this email address: support@jetpack.com.

    Sorry for all the trouble!

    Any update about this? I have the same problem with all my Locaweb sites. And i don’t know why.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @rodrigopyqui We’re still trying to understand what is causing this, unfortunately.

    Would you be able to get in touch with Locaweb and ask them to take a look as well?

    Thank you.

    Yes, for sure, i’ll do it now!

    @jeherve I have just talked to Locaweb support and explained the issue we are facing, they understand that there is a problem, and have asked you to speak to them through this email: ouvidoria@locaweb.com.br

    Also, i opened a support ticket about this issue, asking them to not ignore your contact and warning them that you will get in touch using the email support@jetpack.com

    I hope you guys can solve this issue, since Locaweb is one of the biggest hosting companies in Brazil.

    amigo, você deve atualizar seu php. O problema é esse e te dou certeza que sera resolvido.
    Procura na locaweb como atualizar o php. é fácil, tem no painel deles ou você pode alterar no seu ftp no arquivo php.ini e .htaccess

Viewing 6 replies - 1 through 6 (of 6 total)
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