Connecting WhatsApp/ SMS to Twilio

  • Resolved bharti18

    (@bharti18)


    1 year ago

    Hello, Its such a great plugin. I want to understand something regarding this Whatsapp messages. In Pro version of this kivicare plugin, We can connect Twilio for SMS / Whatsapp messages.I have some questions. Please make me clear

    1. After connecting with SID and auth token from Twilio, How will be the pricing calculated in Twilio? I mean is that conversational messages / per message price?
    2. We can able to edit the message templates right. In that After the appointment booking, clinic, doctor and patient getting the messages. but I wanted to add cancel the appointment button. What is the dynamic code for cancelling the appointment. ( Plugin also have the template for cancelled appointment, but how will it consider that the appointment is cancelled without having cancel button)

    Thank you.

Viewing 1 replies (of 1 total)
  • Plugin Author Iqonic Design

    (@iqonicdesign)

    Greetings,

    1) For pricing details, please refer to the Twilio pricing page at https://www.twilio.com/en-us/pricing.

    2) To cancel an appointment, you have two options:

    • Edit the upcoming appointment and set the status to “Cancelled.”
    • Utilize the delete button from the appointment list in the Kivicare dashboard; this action will automatically mark the appointment as cancelled. For a hands-on experience, you can explore the demo at https://demo.kivicare.io/.

    Additionally, if you are a Kivicare Pro user, you can initiate a support ticket by visiting https://iqonic.desky.support/.

    Best regards,
    Iqonic Design

Viewing 1 replies (of 1 total)
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