Connecting to Stripe causes critical error

  • Resolved Cheryl

    (@tricheryltops)


    3 months, 2 weeks ago

    Hello,

    I decided to change the domain name on a website I recently set up on which WooCommerce and Stripe were installed.

    I forgot to disable the Stripe webhooks, etc, before I did so…so of course Stripe was not working.

    However, the “disconnect” or “edit keys” buttons in the Stripe settings in WooCommerce were not working — nothing happened.

    So I removed the webhooks from Stripe. And then, that not working, I manually removed the Stripe setup settings from the database. Still didn’t work.

    So I uninstalled the Stripe plugin and used database cleaner to remove its tables, then reinstalled it.

    Finally…I got the screen where I could connect to Stripe, I was able to choose the account, and it created an “installed app” connection in Stripe but now returns a critical error when it returns me to WooCommerce (only for the Stripe connection, though…I can still access the site)

    When I try to go back to the Stripe settings I, again, get the “Get Started with Stripe” screen to connect an account.

    How can I fix this and set up Stripe again?

    Thanks

Viewing 4 replies - 16 through 19 (of 19 total)
  • Thread Starter Cheryl

    (@tricheryltops)

    Sorry about the delay, just getting back to this one. Still shows “webhooks” as disabled. When I click on the “refresh,” “configure connection,” or “refresh” buttons, nothing happens.

    In the console I see:

    Blocked aria-hidden on a element because the element that just received focus must not be hidden from assistive technology users. Avoid using aria-hidden on a focused element or its ancestor. Consider using the inert attribute instead, which will also prevent focus. For more details, see the aria-hidden section of the WAI-ARIA specification at https://w3c.github.io/aria/#aria-hidden.
    ?Configure connection??

    …followed by the classes of the configure connection button but which I could not copy and paste…

    oad-scripts.php?c=0&load%5Bchunk_0%5D=wp-hooks,jquery-core,jquery-migrate,utils&ver=6.6.2:4 Uncaught TypeError: Cannot read properties of null (reading ‘parentElement’)
    at HTMLDocument. (VM745 admin.php:4:101)
    at e (load-scripts.php?c=0&load%5Bchunk_0%5D=wp-hooks,jquery-core,jquery-migrate,utils&ver=6.6.2:4:27028)
    at t (load-scripts.php?c=0&load%5Bchunk_0%5D=wp-hooks,jquery-core,jquery-migrate,utils&ver=6.6.2:4:27330)

    And


    load-scripts.php?c=0…e,utils&ver=6.6.2:4 jQuery.Deferred exception: Cannot read properties of null (reading ‘parentElement’) TypeError: Cannot read properties of null (reading ‘parentElement’) at HTMLDocument.<anonymous> (https://www.pnwlens.com/wp-admin/admin.php?page=wc-settings&tab=checkout&section=stripe:151:101) at e (https://www.pnwlens.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=wp-hooks,jquery-core,jquery-migrate,utils&ver=6.6.2:4:27028) at t (https://www.pnwlens.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=wp-hooks,jquery-core,jquery-migrate,utils&ver=6.6.2:4:27330) undefinedce.Deferred.exceptionHook@

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @tricheryltops.

    From the shared error messages you provided, it seems that there is a JavaScript error on your site. This could be caused by a conflict with another plugin or theme that is also using JavaScript.

    Here are a few steps you can take to troubleshoot this issue further:

    1. Try disabling all other plugins except for WooCommerce and WooCommerce Stripe Payment Gateway to see if the issue persists. If it doesn’t, then one of your plugins is causing the conflict. You can enable them one by one to find out which one is the culprit.
    2. If the issue persists even with all other plugins disabled, try switching to a default WordPress theme like Twenty Twenty-Four or Storefornt and see if that resolves the issue.

    Please be sure to backup your site before making any changes. Let us know how this goes.

    Thread Starter Cheryl

    (@tricheryltops)

    Hi,

    I thought I had done that but this time I found what the plugin conflict was and was able to connect and configure the webhook again.

    Thanks

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @tricheryltops,

    Glad to know that you were able to find the conflicting plugin and thank you for letting us know.

    Should you have further inquiries, kindly?create a new topic here.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review?here? It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a long way.

    Thanks!

Viewing 4 replies - 16 through 19 (of 19 total)
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