Connecting to server

Hi @gorhad ,
due to big load we were facing some performance issues during the last 3 days. We have already proceed to the necessary improvements to prevent that in the future.

We are having same issue it’s taken over our wordpress anything I try and do the chat launches and is just circling connecting to server. I tried to go to woocommerce and edit a product and chat forces itself over the top. Its becoming a real issue to manage.

Yes I had to deactivate it

Thank you as I cannot do anything to our website.

I have de-activated.

• This reply was modified 4 years, 1 month ago by austpack.

Same is happening for a client of ours – had rendered the website almost unusable in its current state.

Hi,
thank you for your feedback! We have done some more improvements. Please check your installations and let us know if the issue is solved. If your issue remains contact us to wordpress@3cx.com to proceed with further investigation.

Nope mine is still the same (edit) refreshed page and seems to be working i believe its now connected to server

• This reply was modified 4 years, 1 month ago by Chris Hancock.

We are all good now, thank you

• This reply was modified 4 years, 1 month ago by austpack.

It was fine for an hour and started taking over again have had to de-activate

Yes i spoke too soon its doing it again. I deactivated it. Looks like i will have to try find another cant keep having this problem. Put Tidio chat on there at moment trying that one

Thanks, yes I sure did – I might leave it a few days de-activated and I’ll have a look at Tidio

Mine is still out of action. Looks like they dont care. Anyone found a similar better one

@gorhad Thank you for your feedback.

We are doing our best to fix any possible problems and provide the best quality.

If you are not interested on our plugin that provides a number of features, without asking a single penny, please proceed and install a different plugin and stop spamming this thread.

In here we are looking for people that they would like to improve the product by providing valuable input and not to complain in a daily basis.

If you would like to share some more information about your environment, please send us your info at wordpress@3cx.com. We will be happy to examine your case.

This is a kind notice that we will not accept any further comments that insult the hard work that people is doing for the plugin quality and performance.

If it worked we would all be ok. But it hasnt worked now for several days has it?

Hello @gorhad again,

I will not expand any further in this thread.

We shared with you the email address to reach us out to examine further your problem.

Please send us your email and we can take it from there.

Thank you.