Connecting to JetPack

Hi @expofield

I can see that you are asking about the Jetpack connection, and there’s a slight confusion that I’ll hopefully clear.

I understand that your website is self-hosted through the www.remarpro.com software that is distributed for free; however, you can still create a WordPress.com account and use it to connect Jetpack even if you don’t host your site on WordPress.com.

The WordPress.com account manages your Jetpack settings on the cloud, and services such as backups, Publicize, and more.

Here’s our documentation that explains things further:

https://jetpack.com/support/why-the-wordpress-com-connection-is-important-for-jetpack/

I hope that’s clear, but do let us know if there’s anything else!

Best,

### wp-core ###

version: 5.8.3
site_language: nb_NO
user_language: nb_NO
timezone: Europe/Oslo
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 777
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/qminojnb/nettbutikk.qmi.no
wordpress_size: 681,00 MB (714078740 bytes)
uploads_path: /home/qminojnb/nettbutikk.qmi.no/wp-content/uploads
uploads_size: 165,74 MB (173795541 bytes)
themes_path: /home/qminojnb/nettbutikk.qmi.no/wp-content/themes
themes_size: 8,66 MB (9080689 bytes)
plugins_path: /home/qminojnb/nettbutikk.qmi.no/wp-content/plugins
plugins_size: 349,96 MB (366959896 bytes)
database_size: 146,23 MB (153337856 bytes)
total_size: 1,32 GB (1417252722 bytes)

### wp-active-theme ###

name: Storefront (storefront)
version: 3.9.1
author: Automattic
author_website: https://woocommerce.com/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, automatic-feed-links, custom-logo, menus, html5, custom-background, custom-header, site-logo, title-tag, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-font-sizes, editor-style, responsive-embeds, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, starter-content, widgets, infinite-scroll
theme_path: /home/qminojnb/nettbutikk.qmi.no/wp-content/themes/storefront
auto_update: Sl?tt p?

### wp-themes-inactive (1) ###

Twenty Twenty-One: version: 1.4, author: WordPress-gruppen, Auto-oppdateringer sl?tt av

### wp-mu-plugins (1) ###

Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2

### wp-plugins-active (43) ###

Advanced Custom Fields Multilingual: version: 1.9.5, author: OnTheGoSystems, Auto-oppdateringer sl?tt p?
Akismet Anti-Spam: version: 4.2.2, author: Automattic, Auto-oppdateringer sl?tt p?
Bring Fraktguiden for WooCommerce: version: 1.8.8, author: Cove AS, Auto-oppdateringer sl?tt p?
Change Storefront Footer Copyright Text: version: 1.1.2, author: QuadLayers, Auto-oppdateringer sl?tt p?
Checkout with Vipps for WooCommerce: version: 1.7.24, author: WP Hosting, Auto-oppdateringer sl?tt p?
Contact Form 7 Multilingual: version: 1.1.0, author: OnTheGoSystems, Auto-oppdateringer sl?tt av
Custom Product Tabs for WooCommerce: version: 1.7.7, author: YIKES, Inc., Auto-oppdateringer sl?tt p?
DHL Express Commerce: version: 3.0.0, author: DHL Express, Auto-oppdateringer sl?tt av
GA Google Analytics Pro: version: 2.1, author: Jeff Starr, Auto-oppdateringer sl?tt p?
Google Listings and Ads: version: 1.10.0, author: WooCommerce, Auto-oppdateringer sl?tt p?
Gravity Forms Multilingual: version: 1.6.3, author: OnTheGoSystems, Auto-oppdateringer sl?tt av
Health Check & Troubleshooting: version: 1.4.5, author: The www.remarpro.com community, Auto-oppdateringer sl?tt p?
Jetpack: version: 10.5.1, author: Automattic, Auto-oppdateringer sl?tt p?
Jetpack Boost: version: 1.3.1, author: Automattic, Auto-oppdateringer sl?tt p?
Jetpack CRM: version: 4.8.1, author: Automattic, Auto-oppdateringer sl?tt p?
Login with Vipps: version: 1.1.19, author: WP-Hosting AS, Auto-oppdateringer sl?tt p?
Mailchimp for WooCommerce: version: 2.5.4, author: Mailchimp, Auto-oppdateringer sl?tt p?
MailChimp for WordPress Multilingual: version: 0.0.3, author: OnTheGoSystems, Auto-oppdateringer sl?tt av
Ninja Forms Multilingual: version: 0.2.0, author: OnTheGoSystems, Auto-oppdateringer sl?tt av
PHP Compatibility Checker: version: 1.5.2, author: WP Engine, Auto-oppdateringer sl?tt p?
Product CSV Import Export (BASIC): version: 2.1.5, author: WebToffee, Auto-oppdateringer sl?tt p?
Product Reorder for Woocommerce: version: 1.2.4, author: Gangesh Matta, Auto-oppdateringer sl?tt p?
Really Simple SSL: version: 5.2.3, author: Really Simple Plugins, Auto-oppdateringer sl?tt p?
Really Simple SSL pro: version: 5.3.0, author: Really Simple Plugins, Auto-oppdateringer sl?tt p?
WooCommerce: version: 6.1.1, author: Automattic, Auto-oppdateringer sl?tt p?
WooCommerce - Doo Products Exporter: version: 1.0, author: Diego Benna, Auto-oppdateringer sl?tt p?
WooCommerce Multilingual: version: 4.12.5, author: OnTheGoSystems, Auto-oppdateringer sl?tt p?
WooCommerce Shipping & Tax: version: 1.25.20, author: WooCommerce, Auto-oppdateringer sl?tt p?
WP All Import: version: 3.6.5, author: Soflyy, Auto-oppdateringer sl?tt p?
WP Crontrol: version: 1.12.0, author: John Blackbourn & crontributors, Auto-oppdateringer sl?tt p?
WP File Manager: version: 7.1.3, author: mndpsingh287, Auto-oppdateringer sl?tt p?
WPForms Multilingual: version: 0.2.0, author: OnTheGoSystems, Auto-oppdateringer sl?tt av
WP Hardening: version: 1.2.2, author: Astra Security, Auto-oppdateringer sl?tt av
WPML All Import: version: 2.3.0, author: OnTheGoSystems, Auto-oppdateringer sl?tt av
WPML CMS Nav: version: 1.5.5, author: OnTheGoSystems, Auto-oppdateringer sl?tt av
WPML Media: version: 2.7.0, author: OnTheGoSystems, Auto-oppdateringer sl?tt p?
WPML Multilingual CMS: version: 4.5.2, author: OnTheGoSystems, Auto-oppdateringer sl?tt p?
WPML SEO: version: 2.0.1, author: OnTheGoSystems, Auto-oppdateringer sl?tt p?
WPML Sticky Links: version: 1.5.4, author: OnTheGoSystems, Auto-oppdateringer sl?tt av
WPML String Translation: version: 3.2.0, author: OnTheGoSystems, Auto-oppdateringer sl?tt p?
Yoast SEO: version: 18.0, author: Team Yoast, Auto-oppdateringer sl?tt p?
Yoast SEO: WooCommerce: version: 14.5, author: Team Yoast, Auto-oppdateringer sl?tt p?
Yoast SEO Premium: version: 17.9, author: Team Yoast, Auto-oppdateringer sl?tt p?

### wp-plugins-inactive (15) ###

BuddyPress Multilingual: version: 1.7.0, author: OnTheGoSystems, Auto-oppdateringer sl?tt p?
Contact Form 7 Captcha Pro: version: 0.0.1, author: 247wd, Auto-oppdateringer sl?tt av
Creative Mail by Constant Contact: version: 1.4.9, author: Constant Contact, Auto-oppdateringer sl?tt p?
Facebook for WooCommerce: version: 2.6.9, author: Facebook, Auto-oppdateringer sl?tt p?
Gravity Forms: version: 2.5.16, author: Gravity Forms, Auto-oppdateringer sl?tt av
Gravity Forms ActiveCampaign Add-On: version: 1.9, author: Gravity Forms, Auto-oppdateringer sl?tt p?
Gravity Forms CLI: version: 1.4, author: Rocketgenius, Auto-oppdateringer sl?tt p?
Gravity Forms EmailOctopus Add-On: version: 1.2, author: Gravity Forms, Auto-oppdateringer sl?tt p?
Gravity Forms GetResponse Add-On: version: 1.6, author: Gravity Forms, Auto-oppdateringer sl?tt p?
Gravity Forms Mailchimp Add-On: version: 5.0, author: Gravity Forms, Auto-oppdateringer sl?tt p?
Gravity Forms reCAPTCHA Add-On: version: 1.1, author: Gravity Forms, Auto-oppdateringer sl?tt p?
Limit Login Attempts Reloaded: version: 2.23.2, author: Limit Login Attempts Reloaded, Auto-oppdateringer sl?tt p?
Login Security Pro: version: 2.0.0, author: ScriptsTown, Auto-oppdateringer sl?tt av
Login Security reCAPTCHA: version: 1.3.5, author: ScriptsTown, Auto-oppdateringer sl?tt p?
W3 Total Cache: version: 2.2.1, author: BoldGrid, Auto-oppdateringer sl?tt p?

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1808
imagemagick_version: ImageMagick 7.1.0-2 Q16 x86_64 2021-06-25 https://imagemagick.org
imagick_version: 3.5.1
file_uploads: File uploads is turned off
post_max_size: 150M
upload_max_filesize: 150M
max_effective_size: 150 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 251 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 37500
	imagick::RESOURCETYPE_MAP: 251 GB
	imagick::RESOURCETYPE_MEMORY: 125 GB
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, KERNEL, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YAML, YCbCr, YCbCrA, YUV
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.63.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.4.27 64bit
php_sapi: litespeed
max_input_variables: 12000
time_limit: 360
memory_limit: 756M
max_input_time: -1
upload_max_filesize: 150M
php_post_max_size: 150M
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 8.0.27-cll-lve
client_version: 8.0.27

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/qminojnb/nettbutikk.qmi.no/wp-content
WP_PLUGIN_DIR: /home/qminojnb/nettbutikk.qmi.no/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 756M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: 172825609
ssl_cert: No
time_diff: undefined
version_option: 10.5:1643027985
old_version: 10.4:1639324875
public: Public
master_user: Ingen master-bruker er angitt.
current_user: #2 qmi
tokens_set: None
blog_token: Not set.
user_token: Not set.
version: 10.5.1
jp_plugin_dir: /home/qminojnb/nettbutikk.qmi.no/wp-content/plugins/jetpack/
plan: personal
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Mon, 13 Dec 2021 09:50:23 +0000","finished":"Mon, 13 Dec 2021 09:50:23 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"2"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[2],"network_options":true}}
sync_size: 384
sync_lag: 1 day, 2 hours, 12 minutes, 31 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/www.nettbutikk.qmi.no","siteurl":"https:\/\/www.nettbutikk.qmi.no","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: {"8":{"name":"test__connection_token_health","label":false,"short_description":"Blog token validation failed.","long_description":"<p>En sunn tilkobling s\u00f8rger for at de viktigste tjenestene i Jetpack leveres til ditt nettsted, s\u00e5 som statistikk og sikkerhet.<\/p><p><span class=\"dashicons fail\"><span class=\"screen-reader-text\">Feil<\/span><\/span> Blog token validation failed.<\/p><p><strong>Vi anbefaler \u00e5 koble til Jetpack p\u00e5 nytt.<\/strong><\/p>","severity":"critical","action":"https:\/\/www.nettbutikk.qmi.no\/wp-admin\/admin.php?page=jetpack#\/reconnect","action_label":"Koble til Jetpack p\u00e5 nytt n\u00e5","show_in_site_health":true,"pass":false,"group":["default"],"type":"direct"}}

It looks like your xmlrpc.php file (which is needed for Jetpack to work properly) is either missing or being blocked by something, as all I see is a white page on your site here:

https://www.nettbutikk.qmi.no/xmlrpc.php?for=jetpack

This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following exact message:

XML-RPC server accepts POST requests only.

You can see a working example here: https://jetpack.com/xmlrpc.php

Since your site returns a blank page for this file, I would recommend that you check the following:

1. Can you see the xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you can’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then clicking the “Reinstall WordPress” button.

2. Do you use any security plugins that may block access to this file? If so, could you try disabling any options that would? You might also want to check your site’s .htaccess file for any rules that might be blocking access, especially to the xmlrpc.php.

3. Does your webhost block access to this file? If you don’t find any plugin that blocks access in this way, then I would recommend reaching out to your host to ask if they can remove that block so we can try a new connection.

For the absolute best results, you could also have them allowlist the following to avoid future issues:

1. All connections to and from *.wordpress.com
2. The Jetpack IP ranges noted on this page: https://jetpack.com/support/hosting-faq/

Once you’ve spoken with them and your xmlrpc.php file is loading normally, please let us know and we can try another connection test from this side. Thanks!