connecting error : Oops, something went wrong.

  • Resolved akhele

    (@akhele)


    4 years ago

    I’ve tried to connect as required, I’m getting this error message on the final step:

    Oops, something went wrong.
    This may be because of a technical error that we’re working to get fixed. Try reloading this page.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • anouarrs

    (@anouarrs)

    I’m getting this error too, it’s driving me crazy

    B C. a11n

    (@battouly)

    Hi @akhele,

    While this error can occur for a few different reasons, the most common seems to be in relation to Facebook’s supported currencies.

    If your WooCommerce default currency is not on this list, some folks have had success temporarily changing their currency to a supported one (USD, CAD, GBP, EUR) to connect and then changing it back afterward.

    We mentioned it in the docs here: https://docs.woocommerce.com/document/facebook-for-woocommerce/#oops-something-went-wrong-error

    Share updates if that helped or if it did not fix your problem.

    Thread Starter akhele

    (@akhele)

    Hello,
    Thank you for your response,
    I’ve tried to change the currency to USD but it didn’t work
    after I clicked the submit for review button
    https://i.ibb.co/tXrmhPh/Screen-Shot-2021-02-22-at-12-50-21.png
    the same message appears

    SandyM2014

    (@sandym2014)

    I’m getting this error as well. My currency is set to Pound Sterling (￡).

    lkafrazier

    (@lkafrazier)

    I’m getting this error too and my currency is set to USD

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi everyone,

    When the plugin has been configured previously, it will save a merchant_settings_id in your WooCommerce database so that you can re-open the setup at any time to show your previously selected options. If you lose access to the account that configured the plugin or decide to change the connected Facebook user, this message will be displayed.

    The quick workaround here is to reset the plugin back to a fresh install, removing the existing settings.

    You can do so by installing the following small plugin we’ve created.This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings“. Click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen to try connecting again.

    Download link: https://cloud.skyver.ge/X6uOEyG9

    SandyM2014

    (@sandym2014)

    Thank you.

    I’ve downloaded the attached file which is a single php file not a full plugin. How and where do I install it?

    AJ a11n

    (@amandasjackson)

    @akhele

    Have you been able to get this resolved?

    • This reply was modified 3 years, 12 months ago by AJ a11n.
    AJ a11n

    (@amandasjackson)

    @sandym2014 and @lkafrazier

    Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 10 replies - 1 through 10 (of 10 total)
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