connecting: 403 – forbidden after last update

  • Resolved resunoiz

    (@resunoiz)


    8 months ago

    After last update had to re-connect due to account expiration.

    when I try to connect, normal or business account, it says me that message:

    Forbidden

    You don’t have permission to access this resource.

    showing 403 error.

    If I try a personal account it correctly chooses my instagrma account, if I make business (my case) it search to log-in to my fb account then nothing. In both case I have the same error.

    • This topic was modified 8 months ago by resunoiz.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @resunoiz

    Hello mate,

    Could you please try to create an ID and access token using the following link: https://socialfeed.quadlayers.com/facebook.php? After obtaining them, try using the “Button not working” link to link the business account, adding the ID and Token provided.

    If you want to link a personal account this is the link: socialfeed.quadlayers.com

    Best regards, QuadLayers Support Team.

    Thread Starter resunoiz

    (@resunoiz)

    yes, this way works.

    I’ve tried to use the “button not working” function but nothing similar to this link appeared.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @resunoiz Hi mate, thanks for updating your ticket!

    Best regards, Quadlayers Support Team.

    Thread Starter resunoiz

    (@resunoiz)

    but the buttons on the app still don’t work.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @resunoiz Hello mate, we inform you that we are investigating the button problem, could you please tell us what version of our plugin and WordPress you are using and what theme you have active?

    Best regards, QuadLayers Support Team.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @resunoiz

    Hi mate,

    We’re pleased to inform you that a new version of our plugin has been released. This update should address any issues related to account linking through the “Add Account” button. Please update the plugin from the admin dashboard and check if it functions correctly.

    Best regards, QuadLayers Support Team.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘connecting: 403 – forbidden after last update’ is closed to new replies.