connected pixel but getting error cant sync products

these are the errors i get

Errors

A required field is missing: id

Products without “id” information can’t be uploaded. Please check that this field is included for each product in a separate, labeled column.

A required field is missing: price

Products need to have prices to run in ads. Include a price for each product in your data feed file and upload it again. Prices must include cost and an ISO currency code (for example: 10 USD instead of $10 for American dollars).

A required field is missing: availability

Products need to have availability listed to run in ads. Include the current availability for each product in your data feed file and upload it again. You can only add the supported values “in stock”, “out of stock”, “preorder”, “available for order”, “discontinued”, “pending”, “mark_as_sold” in US English under the “availability” column.

?? hey @joekinsella115

Thanks for reaching out about this. Let’s troubleshoot it together!

As I understand, you went ahead with connecting Facebook for WooCommerce, but sync errors appear. Namely, issues with products missing ID, price, availability details. Am I getting this?

getting this message when i use the metatag checker in facebook commerce suite

Could you please provide us with a full screen screenshot of the screen where this appears, so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:

https://snipboard.io
https://skitch.com/
https://getcloudapp.com/
https://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Moreover, I went ahead with taking a look at the site at https://horizonbookstore.com/, and it appears various Facebook IDs are in place. Below, I am attaching a screenshot, for reference.

To get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here?

Once you’ve done that, you can paste it here or into our https://quickforget.com/ service and send that secret link here.

We await your response to better assist you.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

sorry i never knew you had replied i was waiting to hear back from you. thanks fro your resonse i will submit my sites system status:

 WordPress Environment

WordPress address (URL): https://horizonbookstore.com
Site address (URL): https://horizonbookstore.com
WC Version: 8.8.2
REST API Version: ? 8.8.2
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.27
PHP Post Max Size: 3 GB
PHP Time Limit: 480
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.11.7-MariaDB-cll-lve
Max Upload Size: 3 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.8.2
WC Database Prefix: wp_
Total Database Size: 900.42MB
Database Data Size: 804.32MB
Database Index Size: 96.10MB
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wp_yith_shippo_shipping_rulemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yith_shippo_shipping_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yith_shippo_shipping_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcan_filter_sessions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 0.36MB + Index: 0.27MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_zorem_email_sms_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB Post Type Counts

acf-field: 7
acf-field-group: 1
adp-popup: 1
attachment: 310
authorofbook: 1
authors: 29
book-author: 1
books: 3
cartflows_flow: 3
cartflows_step: 6
condition_group: 7
cpt_layouts: 10
cpt_services: 3
cpt_team: 12
cpt_testimonials: 3
custom_css: 2
customize_changeset: 143
dflip: 2
elementor_library: 61
elementor-hf: 1
elementskit_template: 2
filter-field: 13
filter-set: 1
forminator_forms: 1
itsec-dash-card: 8
itsec-dashboard: 1
jet-engine: 26
jet-engine-booking: 5
jet-form-builder: 3
jet-page-template: 3
jet-popup: 1
jet-smart-filters: 13
jet-theme-core: 3
jet-woo-builder: 11
jp_mem_plan: 1
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 97
oembed_cache: 7
page: 28
piotnetgrid: 10
piotnetgrid-card: 7
piotnetgrid-facet: 6
piotnetgrid-template: 1
points_image: 1
post: 20
ppma_boxes: 5
ppmacf_field: 4
product: 160
product_variation: 58
product-archive: 3
revision: 2655
sc_cart: 1
sc_form: 1
shop_coupon: 1
shop_order: 11
shop_order_refund: 1
shopengine-template: 3
sidebar: 1
sidebar_instance: 1
tribe_events: 15
tribe_organizer: 1
tribe_venue: 1
um_directory: 1
um_form: 3
woolentor-template: 3
wp_global_styles: 1
wp_navigation: 1
wpcode: 4
wpr_mega_menu: 6
wpr_templates: 1
yith_wcan_preset: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (49)

AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.17.13
AirLift: by AirLift – 5.51
Autoptimize: by Frank Goossens (futtta) – 3.1.11
Code Snippets: by Code Snippets Pro – 3.6.4
Elementor Pro: by Elementor.com – 3.21.0
Elementor: by Elementor.com – 3.21.1
Facebook for WooCommerce: by Facebook – 3.1.15
Google Listings and Ads: by WooCommerce – 2.6.7
Site Kit by Google: by Google – 1.124.0
WPCode Lite: by WPCode – 2.1.11
JetBlocks For Elementor: by Crocoblock – 1.3.11
JetBlog For Elementor: by Crocoblock – 2.3.6
JetElements For Elementor: by Crocoblock – 2.6.17.1
JetEngine - Custom visibility conditions: by Crocoblock – 1.1.2
JetEngine - dynamic tables builder: by Crocoblock – 1.0.10
JetEngine - Trim string callback: by Crocoblock – 1.0.3
JetEngine: by Crocoblock – 3.4.3
JetMenu: by Crocoblock – 2.4.4
Jet Offcanvas Column: by Crocoblock – 1.0.0
JetReviews For Elementor: by Crocoblock – 2.3.3
JetSearch: by Crocoblock – 3.3.2
JetSmartFilters: by Crocoblock – 3.4.4
JetTabs For Elementor: by Crocoblock – 2.2.2
JetThemeCore: by Crocoblock – 2.1.3
JetTricks: by Crocoblock – 1.4.9
JetWooBuilder For Elementor: by Crocoblock – 2.1.11
JetProductGallery: by Crocoblock – 2.1.15
JetFormBuilder: by Crocoblock – 3.3.3
JetGridBuilder: by Crocoblock – 1.1.2
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.55
Meta pixel for WordPress: by Facebook – 3.0.16
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.5.0
reSmush.it Image Optimizer: by reSmush.it – 1.0.2
Temporary Login Without Password: by StoreApps – 1.8.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.24.2

User Menus: by Code Atlantic – 1.3.2
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.9.0
Advanced Shipment Tracking for WooCommerce: by zorem – 3.6.6
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.30
WooCommerce Stripe Gateway: by WooCommerce – 8.2.0
Google Analytics for WooCommerce: by WooCommerce – 2.0.6
WooPayments: by Automattic – 7.5.1
WooCommerce Shipping & Tax: by WooCommerce – 2.5.4
WooCommerce: by Automattic – 8.8.2
ShopLentor Pro – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.3.9
ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.8.7
Yoast SEO: by Team Yoast – 22.5
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.3
WP Rocket: by WP Media – 3.15.10 Inactive Plugins (1)

JetPopup: by Crocoblock – 2.0.4 Dropin Plugins ()

advanced-cache.php: advanced-cache.php Settings

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 7 MB WC Pages

Shop base: #21340 - /bookstore/
Basket: #27791 - /cart/
Checkout: #27739 - /checkout/
My account: #33735 - /account/
Terms and conditions: #21975 - /terms-conditions/ Theme

Name: Hello Elementor
Version: 3.0.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ? Templates

Overrides: /home/u861748359/domains/horizonbookstore.com/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php
/home/u861748359/domains/horizonbookstore.com/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/form-checkout.php
/home/u861748359/domains/horizonbookstore.com/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php
/home/u861748359/domains/horizonbookstore.com/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/dashboard.php
/home/u861748359/domains/horizonbookstore.com/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-edit-account.php
/home/u861748359/domains/horizonbookstore.com/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-account.php
/home/u861748359/domains/horizonbookstore.com/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-address.php
/home/u861748359/domains/horizonbookstore.com/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/orders.php WooPayments

Version: 7.5.1
Connected to WPCOM: Yes
WPCOM Blog ID: 219678850
Account ID: acct_1NM7FfCKLVRpNvS8
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Disabled
Public Key Encryption: Enabled
Auth and Capture: Enabled
Documents: Enabled
Logging: Enabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-03-21 10:21:41 +00:00
Options: ?
Notes: 126
Onboarding: completed Action Scheduler

Complete: 75,492
Oldest: 2024-03-16 19:20:24 +0000
Newest: 2024-04-22 12:47:28 +0000

Failed: 28,067
Oldest: 2023-05-27 09:07:48 +0000
Newest: 2024-04-22 12:43:52 +0000

Pending: 13
Oldest: 2024-04-22 12:48:28 +0000
Newest: 2024-04-25 01:22:43 +0000 Status report information

Generated at: 2024-04-22 12:47:45 +00:00

i am not sure how to send a screenshot it only lets me add image url

?? hey @joekinsella115

Thank you for reaching back, with further details on this.

While investigating the site’s System Status Report (SSR), it appears that the Meta pixel for WordPress: by Facebook – 3.0.16 plugin, with conflicting functionality, is activated also.

Just to clarify, did you already have a chance to test with having the Meta pixel for WordPress: by Facebook – 3.0.16 plugin deactivated, and see if the issue persists, or otherwise?

i am not sure how to send a screenshot it only lets me add image url

Image URLs are also fine.

I hope this is helpful! Please let us know if you have any further questions or concerns.
We will be happy to help you further.