Connect to newsletter

Hello @rapsli,

Cart abandonment plugin works on your checkout page when a user could not complete the checkout with in the cutoff time the order captured as an abandoned cart, are you facing any issues with capturing abandoned orders?

We do not have any API or hooks, and I am not clear about your requirement/issue, please explain more about the issue you are facing -or- your requirement.

Hi

Let me try again to articulate the use case. The way the plugin works right now is that it will allow me to recover orders where the user has started the checkout process -> e.g. entering his e-mail address.

Fact is, that many users are adding stuff to the cart and abandoning the cart without ever entering their e-mail address. Well, if they don’t enter their e-mail address, I won’t be able to recover it.

When I’m sending out a newsletter I know the e-mail address of that person. When that person that receives the e-mail clicks a link in the newsletter I should be able to track that click. For example I could add some parameters to the link so that when it lands on the site, the site will know the user and thus also the e-mail address, so that when that user will add products to the cart, I can try to recover it without the user every having to start the checkout process.

One solution could be that links in the newsletter would have to be reformatted to something like:

https://example.com/recover?userid=2&redirect=https://example.com/the-actual-link

/recover would actually set the user and then redirect to the actuall page.

Hello @rapsli,

By default, the WooCommerce checkout does not support pre-fill the checkout form fields, you can use a plugin like CartFlows which supports the pre-fill of the checkout form fields through URL parameters so that you can add the user’s email as a URL parameter and it will be automatically available on the checkout page.

If you want to use the default WooCommerce checkout, you may need to add a filter code to enable the pre-fill functionality, please refer to this article: https://www.businessbloomer.com/woocommerce-populate-checkout-from-url/.

Hope this helps.

Hi Shravan

Thanks for this comprehensive input. If I were to use the method provided in businessbloomer, your plugin would then pickup the user and try to recover the cart?

Hello @rapsli,

Yes, it should work if you fill the email field through URL parameters.

Please try and let us know how it goes.

@bhshravankumar unfortunately it doesn’t. Are there ways for debugging this?

Hello @rapsli,

Please confirm if you try to use the checkout page email normally then you see the abandoned orders?

If not please check if the CRON job is running correctly.

Please refer to this article: https://cartflows.com/docs/abandoned-orders-not-capturing/

Hope this helps.

Hello @rapsli ,

It’s been a while since we haven’t heard from you so we are marking this thread as resolved.

If you faced any other issues while using our product, feel free to start a new thread.

Best regards,