Connect error after upgrading to v2.2 from 1.5.2 – and mailtrap.io ?

  • Resolved ckurir

    (@ckurir)


    1 year, 1 month ago

    I had not upgraded for a long time, so I upgraded from v1.5.2 to 2.2, but then I cannot make it work anymore, so I downgraded back (and it works again). But what causes the problem?

I get his error message:


Versions:
WordPress: 6.4.3
WordPress MS: No
PHP: 8.0.30
Easy WP SMTP: 2.2.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 110 Additional SMTP info: Connection timed out
Host: smtp.mailtrap.io
Port: 2525
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 3.0.2 15 Mar 2022

Debug:
Email Source: Easy WP SMTP
Mailer: Other SMTP
SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 110 Additional SMTP info: Connection timed out

SMTP Debug:
2024-02-12 18:02:48 Connection: opening to smtp.mailtrap.io:2525, timeout=30, options=array()

2024-02-12 18:03:18 Connection failed. Error #2: stream_socket_client(): Unable to connect to smtp.mailtrap.io:2525 (Connection timed out) [/customers/9/6/2/mydomain.com/httpd.www/backend/wp-includes/PHPMailer/SMTP.php line 397]

2024-02-12 18:03:18 SMTP ERROR: Failed to connect to server: Connection timed out (110)

SMTP Error: Could not connect to SMTP host. Failed to connect to server
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @ckurir,

    Thanks for reaching out! Please note that this error was retuned from your SMTP provider. The error suggests that your connection timed out when connecting to your SMTP server.

    Please get in touch with your hosting support with the full error log, and they should be able to assist you further.

    I hope this helps. Thanks!

    Thread Starter ckurir

    (@ckurir)

    hi.

    i se no problem from hosting provider. When I reinstall v1.5, it works fine.

    Plugin Support Darshana

    (@darshanaw)

    Hi ckurir,

    Within your Easy WP SMTP -> Settings page, select the “Encryption Type” as TLS and then make sure to change your “port number” to 587 and see whether you can connect.

    Let us know how it goes. Thanks!

    Thread Starter ckurir

    (@ckurir)

    I tried all combinations, SSL, TLS 587 etc.

    In the prev version there was possible to choose START TLS – which I am using in version 1.5

    Plugin Support Darshana

    (@darshanaw)

    Hi @ckurir,

    Thanks for providing additional details! Our developers have attempted to reproduce the issue, but they were unable to do so.

    To confirm if the issue is related to your server, we suggest creating a free WordPress testing site using Pantheon or InstaWP. Then, test whether you can reproduce the issue on the latest version of the Easy WP SMTP plugin.

    Thanks!

    Review the upgrade documentation for any new requirements or changes, and verify that v2.2 is compatible with Mailtrap.io. Examine your error logs for more detailed information and make sure all related dependencies are up to date. For other email testing needs, you might explore platforms like Digitalaka?, SendGrid, iDealSMTP, Amazon SES, SparkPost or Postmark.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Connect error after upgrading to v2.2 from 1.5.2 – and mailtrap.io ?’ is closed to new replies.

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