Confused by email received using WP HTML Mail

  • Resolved mballew

    (@mballew)


    7 months, 3 weeks ago

    Hi, can you help. I received a spam email that seems to have taken advantage of the fact I have your plugin installed and active, but I have not implemented your plugin, so somehow by default someone has created a dummy email account from my domain for an account that doesn’t exist and sent it to me, I can see in email details that it has used WP Html Mail template which I’m not aware of us actively using. Any help is greatly appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Julian

    (@juliangk)

    Hello @mballew,

    I don’t think I quite understand what your issue is. I have the impression you have a security issue and that your problem is not directly related to our plugin.

    You should make sure to secure your site, I highly recommend you change all your passwords and use a password manager. Make the passwords as complicated as you can.

    Unless you can provide us with error messages or a concrete problem we can investaigate, there is nothing I can do to help you, besides recommending wordpress hardening, securing your website and what I wrote above.

    Best regards
    Julian

    Plugin Support Julian

    (@juliangk)

    If your problem is related to an error, please clarify and explain the problem in detail.

    Best regards
    Julian

    Thread Starter mballew

    (@mballew)

    First let me ask, if your plugin is enabled and admin not having gone through the configuration process to use it, can test email output be sent? I will check for hardening based on your response, thank you.

    Thread Starter mballew

    (@mballew)

    disregard my last post, I have found it, thanks.

    Plugin Support Julian

    (@juliangk)

    Hello @mballew,

    if you still have troubles, can you please elaborate on your problem?
    Have you taken further steps? Can you identify the cause of your issue?
    Is there anything else i can help you with?

    Best regards
    Julian

Viewing 5 replies - 1 through 5 (of 5 total)
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