Conflit entre Elementor et Complianz (widget accordéon)

  • Resolved lqurenssen

    (@lqurenssen)


    2 months, 3 weeks ago

    Hi,

    I’m not a developer and I’m trying to solve my problem on my own. After reading the first post on this forum, here’s what I did:

    • Created a stagging to do my tests
    • Purge and empty the WP Rocket cache (with no effect), then completely deactivate the plugin.
    • Download and activate the “Hello” theme

    Here’s the problem: the elementor accordion widget seems to conflict with the RGPD complianz plugin.

    • If I accept cookies, the accordion widget becomes unusable (on click, it keeps opening and closing).
    • If I refuse cookies, the widget works normally.
    • The problem is visible on firefox / chrome / edge (I haven’t tested it, by the way).

    One solution might be to whitelist the right file (the one that loads the elementor widget management) in complianz, but I don’t know what the right file is? I’m not sure that’s where the problem lies either.

    Regards,
    Laurent

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Milos

    (@miloss84)

    Hi there,

    Thanks for contacting us.

    I’ve inspected your website and concluded that the issue is related to the RGPD complianz plugin you are using.

    Therefore, we highly recommend that you report this issue to the support team for this plugin, so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.

    Should they need any help from us, they can open an issue on our Github account and our developers will be happy to assist. https://github.com/elementor/elementor/issues

    For reference: What do we Support?

    Kind regards,

    Plugin Support aracelil

    (@aracelil)

    Hi, @lqurenssen.

    We are closing this thread as the issue is out of our support scope. If you need help with a different issue, please don’t hesitate to open a new thread.

    Kind Regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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