Conflicts with WP Support Plus plugin + wp post ratings plugin

  • Resolved gameslopedy

    (@yiggory)


    7 years, 8 months ago

    This plugin conflicts with wp support plus plugin and post ratings plugin.

    It gives an error on header of wp support plus create support ticket form and disables the description field:

    Warning: file_get_contents(/home/xxxx/public_html/wp-content/plugins/wp-support-plus-responsive-ticket-system/asset/css/jquery-ui.css): failed to open stream: No such file or directory in /home/xxxxxx/public_html/wp-content/plugins/merge-minify-refresh/merge-minify-refresh.php on line 897

    and also disables the wp post ratings plugin.
    How can I fix?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author launchinteractive

    (@launchinteractive)

    The issue is with how CKeditor is detecting its basebath. I checked the code and CKeditor looks through the included script tags for ckeditor.js. Once it finds it then it uses its path as the root.

    I’ve come up with two solutions:

    1. set the window.CKEDITOR_BASEPATH manually before ckeditor.js executes:
    window.CKEDITOR_BASEPATH = '/wp-content/plugins/wp-support-plus-responsive-ticket-system/asset/lib/ckeditor/';

    2. ignore the ckeditor.js in MMR settings: You can find your full path in the MMR logs. My full path looked like this:
    https://www.siteurl.com/wp-content/plugins/wp-support-plus-responsive-ticket-system/asset/lib/ckeditor/ckeditor.js?version=8.0.4

    Personally, I prefer the 1st option as it keeps the requests to a minimum and is fairly trivial to add.

    Plugin Author launchinteractive

    (@launchinteractive)

    Also, the css include error shows up for me when MMR is enabled or disabled.

Viewing 2 replies - 1 through 2 (of 2 total)
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