Conflicts with Elementor 3.5.5

  • Resolved juanporzio

    (@juanporzio)


    3 years, 1 month ago

    Hello.

    I just use the Testimonial Grid from your plugin.

    Looks like since the last update, it is conflicting with Elementor. Particularly with the Image Gallery.

    When HT Mega is activated, I can′t open the photos from the galleries.

    What can I do?

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @juanporzio

    Thank you very much for reaching out to us.

    Sorry for the inconvenience you had. We have thoroughly read your message.

    Could you please clarify which image gallery you are talking about? A screenshot of the issue would be helpful for us to understand it better.

    We’ll look forward to your kind response.

    Best regards,
    Tarek

    Thread Starter juanporzio

    (@juanporzio)

    Hello, thanks for your reply.

    I use the Basic Image Gallery, from Elementor free version.

    And when HTMega is active, I cannot preview the images in big size…it just freezes and doesn′t open the image in big size preview.

    When HTMega is deactivated, it works just fine. This started happening just some days ago, when I upgraded to WP 5.9, and because of this I downgraded back to 5.8.3 and it has not been corrected.

    I just need the “testimonial grid” from HTMega, and now of course is inactive.

    I am attaching two screenshots, the second one is with the image preview open (when HTMega is inactive).

    Thanks again!

    Have a nice day

    Juan

    https://drive.google.com/file/d/1QywYjhz9-2LEH5DDUqA1VMq10XJmJftn/view?usp=sharing
    https://drive.google.com/file/d/1zq1YJYF-9OCrtyohUhfElaoxB3lCKtCA/view?usp=sharing

    • This reply was modified 3 years, 1 month ago by juanporzio.
    Plugin Contributor HT Plugins

    (@htplugins)

    Hello @juanporzio,

    Thanks for the response.
    We are still working on it.
    Hopefully, we fixed the issue and give you feedback very soon.

    Best regards,
    Support Team

    Thread Starter juanporzio

    (@juanporzio)

    Yes, please get back to me as soon… otherwise I will download another plugin for the Testimonial Grid.

    Thanks!

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @juanporzio

    Sorry for the late response.

    We are glad to inform you that we have already fixed the issue.

    Could you please check the most recent version of the plugin?

    Thanks!

    Thread Starter juanporzio

    (@juanporzio)

    Hello, looks like it is solved!

    Anyway I had already downgraded to the previous version of WordPress… but it should work fine with the latest as well right?

    Do you recommend upgrading Worpress or just keep this version for some more time?

    Thanks!

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @juanporzio

    Thanks for your response.

    Yes, it will work with the latest version.

    It is recommended to use the latest version of WordPress always. There should not be any problems now as we have already made our plugin compatible with the current WordPress version.

    Best wishes,
    Tarek

    Thread Starter juanporzio

    (@juanporzio)

    Ok, will do it.

    Thanks for your help, Tarek.

    Regards

Viewing 8 replies - 1 through 8 (of 8 total)
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