Conflict with WPBakery Visual Composer

  • Resolved Charmenoir

    (@charmenoir)


    2 years, 4 months ago

    Hello!
    I tested different times, I use Porto Theme from Themeforest and WPBakery Page Builder.
    Currently when WPBakery is activated the “related products” plug-in doesn’t work properly: I can see the related articles in some “single product page” but in other they don’t work. If I deactivate WPBakery everythng works fine.

    I also deactivated WPBakery for the “Product Pages”, but it doesn’t change anything.
    There is clearly a conflict. Is it possible to solve this? Cause I’d like to not renounce to any plug-in.

    Thanks! ( I can’t show the site publicly unfortunately )
    Let me know and have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @charmenoir,

    Thanks for reaching out.

    According to our understanding, the WPBakery plugin that you use might be overriding/removing the related product sections from the product pages. We use woocommerce_after_single_product_summary hook to display the related products section. Kindly check it in the way that the related products section displayed is by our plugin.

    Thread Starter Charmenoir

    (@charmenoir)

    Hello! Thanks for the kind answer. Unfortunately I have to admit I don’t know what you are referring to. I’m not very technical.
    Can you kindly explain? ??

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @charmenoir,

    Thanks for waiting. We appreciate your patience while we are checking the compatibility on our end.

    We have identified that the WPBakery plugin that you use is overriding the related product sections by our plugin. We have added the compatibility in our development backlogs and will achieve it in a near future. Thanks for understanding.

Viewing 3 replies - 1 through 3 (of 3 total)
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