Conflict with WP Grid Builder

  • Resolved cosm44

    (@cosm44)


    1 year, 5 months ago

    Hi – I’ve actually reached out on your ticketing system b/c I’m using the pro version of your plugin, but I’ve not had a response for an entire week. I’m posting here in hopes that someone will help me. I’ll recap in case my ticket got lost:?

    We have a page at mcafeetaft.life/our-people that uses WP Grid Builder to filter custom post type records. If you use any of the filters, it will not work unless you manually refresh the page after selecting a filter. 

    Long story short, I narrowed it down to a plugin conflict with Smart Slider 3. As you can see, a slider from SS3 is NOT on that particular page, but there is one on the home page and active on the site. The moment I disable SS3, the facets work properly without refreshing the page.?

    I’ve created a test/dummy site at https://refrigerator-intussusceptive-e91e2d.instawp.xyz/test-page/ and activated SS3 and WP Grid Builder. A demo slider from SS3 is on the home page, but the filtering issue persists. 

    The moment I disable SS3, the filters work once again. WP Grid Builder support asked that I reach out to your support since it seems to be a conflict with your plugin. I’ve previously provided login details for the “test” site above in the support ticket I created last week. Here’s a video too:?

    https://share.cleanshot.com/FbYFx2C7

    Let me know if you need anything else or need me to provide the credentials to the test site again. 

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Robert

    (@robertnextendweb)

    Hi @cosm44!

    We have replied to you twice, once from our ticket system in 1 hour (Jun 2, 18:05), and again from my own email address on Jun 6 15:21 after you contacted us again that you have not received our reply.

    So I suspect that you did not get our emails because of some filtering, or they ended up in your spam or promotions folder, and you forgot to check those.

    Either way, I need you to whitelist our support email:
    [email protected]
    otherwise you will not get our replies.

    However please note that, on this forum we are not allowed to discuss topics connected to Smart Slider 3 Pro as per the official www.remarpro.com Forum guidelines:

    But anyway, we don’t do the filtering by WP Grid Builder, so you have to debug it in the WP Grid Builder codes, so please contact them with this problem.

    But I suspect an output buffering conflict, since:

    • if I disabled Smart Slider 3 Pro, and I try the filtering on the linked page like that, then the AJAX response returns an object with the facets data – see image: https://imgur.com/WbWF7K5
    • however if I enable Smart Slider 3 Pro in your plugins list, and I try the filtering like that, then the response will contain rather the HTML of the page: – see image: https://imgur.com/MF0cSbh

    If they are interested, they can find our output buffer specific codes in these files (note these are the folders in the Free version, since as I mentioned above we can not provide support for the Pro version on this forum because of the forum guidelines ):

    • wp-content/plugins/smart-slider-3/Nextend/WordPress/OutputBuffer.php
    • wp-content/plugins/smart-slider-3/Nextend/Framework/WordPress/AssetInjector.php

    If you have further questions, either write from another email where there is no such blocking, or whitelist our support email address as suggested.

    Thread Starter cosm44

    (@cosm44)

    Thanks, Robert. I finally found your messages in my junk/spam folder in Gmail. I’ll pick up the conversation there.

Viewing 2 replies - 1 through 2 (of 2 total)
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