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Resolved lazarkoo
(@lazarkoo)

2 years, 3 months ago

I am having an issue with Litespeed caching and WP Forms plugins.
I sometimes get this error on form submit – “The form was unable to submit. Please contact the site administrator.”

I’ve already excluded scripts from the plugin cache
/wp-content/plugins/wpforms-lite/assets/js/wpforms.js
/wp-content/plugins/wpforms-lite/assets/js/wpforms.min.js

JS and CSS minify options are ON, but I had this issue and when they are off
Since the forms are all on homepage, excluding homepage from caching is not an option, can you please help me?

When I clear the cache it works again. It happens to repeat once every week, and it’s very frustrating now.

Thanks,
Lazar

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 21 total)

1 2 →

serpentdriver
(@serpentdriver)

2 years, 3 months ago
Try exclude URI: ‘contact/’ from being cached, but don’t forget to purge cache. If this doesn’t work try different URIs like ‘/contact/’ or ‘district-/energy/contact/’ (without apostrophe)
- This reply was modified 2 years, 3 months ago by serpentdriver.
Thread Starter lazarkoo
(@lazarkoo)

2 years, 3 months ago

Hi @serpentdriver

My contact forms are on the home page, I am not talking about the one on Contact page.

serpentdriver
(@serpentdriver)

2 years, 3 months ago

I don’t see any contact form on homepage?!

Thread Starter lazarkoo
(@lazarkoo)

2 years, 3 months ago

Sorry I needed to give you more details.
If you click on these icons – https://prnt.sc/i90wTxxtAIPG
you can find the forms.

So there are basically 4 different forms in one page.

serpentdriver
(@serpentdriver)

2 years, 3 months ago

Okay, almost same situation. Exclude query parameter from being cached.

Do Not Cache Query Strings. Enter ->> form

And again, don’t forget to purge the cache.

Thread Starter lazarkoo
(@lazarkoo)

2 years, 3 months ago

Thank you very much @serpentdriver
and thanks for such a fast response!

I will let you know if I have the problems again.

serpentdriver
(@serpentdriver)

2 years, 3 months ago

I hope so! ??

Thread Starter lazarkoo
(@lazarkoo)

2 years, 2 months ago

Hi @serpentdriver

I set the value in the plugin settings that you have advised me..
https://prnt.sc/TVoumFj6sq_y

Now we get the same error again.. – https://d.pr/i/F2I1ae
Can you help again please?

Thanks

serpentdriver
(@serpentdriver)

2 years, 2 months ago

Try –> page <– for exclude filter, but leave form.

Thread Starter lazarkoo
(@lazarkoo)

2 years, 2 months ago

Hi, thanks for a very fast response!

Do you think like this? https://prnt.sc/l2TDTs_4am4L

Not sure..

serpentdriver
(@serpentdriver)

2 years, 2 months ago

“Screenshot has been removed”. Please try again.
Thread Starter lazarkoo
(@lazarkoo)

2 years, 2 months ago
Hm.. the link works for me
Ok now?

https://prnt.sc/XGt6CJidKzyY
- This reply was modified 2 years, 2 months ago by lazarkoo.
serpentdriver
(@serpentdriver)

2 years, 2 months ago

Enter one per line without comma. Read description under input field…..

Thread Starter lazarkoo
(@lazarkoo)

2 years, 2 months ago

Ah yes sorry my bad.
When I try to save the changes, I get the 403 error and it does not allow me to save it. https://prnt.sc/p_6iLtmIVtOC

I removed “form” entry from Exclude section and it’s still the same..
Also I purged the cache

serpentdriver
(@serpentdriver)

2 years, 2 months ago

Do you use any security plugin?