Conflict with Woocommerce plugin

Hi, please check version 5.2.7
this is supposed to be solved, let us know
regards

hi there @beluserra

Thanks for the update!

I updated the plugin but am still getting the same result.
If I activate the plugin it is removing the ‘ship to different address’ checkbox from the Woocommerce checkout page.

Thanks for your help!
Sarah

Hi,
I tested locally and it works https://snipboard.io/RWCmrE.jpg
make sure you have at least one shipping zone defined:

*From your WordPress admin, hover WooCommerce in the sidebar and then click settings:
Click on the shipping tab and then click ‘add shipping zone’
Type in the zone name, the areas this zone will cover, and the types of shipping methods you will offer.

Use snipboard.io to share screenshots of your settings so we can help you solving your issue.
Regards

Hi @beluserra

Thanks again for your help.

I have checked my settings and a zone is defined, https://snipboard.io/4R2UMc.jpg
https://snipboard.io/QJ5cxb.jpg

However, I am still not getting the option to ship to a different address.

Do you have any other ideas?
thanks!
Sarah

Hi @beluserra

Have you had a chance to look at this again?

I have checked my settings and a zone is defined, https://snipboard.io/4R2UMc.jpg
https://snipboard.io/QJ5cxb.jpg

However, I am still not getting the option to ship to a different address.

I really can’t tell what the problem is.
Thanks!
Sarah

Hi Sarah
I tested on another test site and works
Please confirm you have the latest versions of the plugin: 5.2.7

Also, debug as following:

Deactivate plugins one by one checking each time.
Switch to Storefront theme and test
Disable any custom scripts you might have.
This will tell us if there is some kind of incompatibility.
regards

Hi @beluserra

Thank you for your reply.
I can confirm that we are using the latest version of the plugin.

I have tried deactivating all the plugins except for Woocommerce, (the checkbox appears) but as soon as I activate the Checkout manager plugin the checkbox disappears.

I have switched to the Storefront theme and got the same result.

I have disabled custom scripts, but the same thing happens.

Could you please advise what to do next?

Thanks,
Sarah

Hi again, we correct some issues on version 5.2.8 about WooCommerce js, that could affect.
please test and let us know
we keep investigating anyway
regard

Hi @beluserra

Thank you for your work.

I have tested with 5.2.9 but the problem persists.

Using the Health Check plugin I have tested conflicts with other plugins. However, the issue still arises with only the Woocommerce and the Checkout Manager plugin activated.

Could you please let me know if you are still working on this?
Thanks!
Sarah

Hi again,
sorry but Iam not able to replicate your issue.
-Are you selecting a physical product?
-Do you have set a shipping zone?
-Did try to debug other woocommerce products?
-Which theme are you using? please try with storefront

regards

Hi @beluserra

I have gone through your list again:

– selecting a physical product
– shipping zone set
– try to deactivate other woocommerce plugins – no conflicts found
– using theme Shoptimizer – the issue doesn’t resolve when I switch to Storefront.

I know this is frustrating for both of us, but I really want to get this to work on our website.

What else can you suggest?

Thanks,
Sarah

Hi @beluserra

I think I might have found the solution.

In the plugin settings there is an option to ‘force shipping address’ – when I turned that to ‘no’ the checkbox appeared.

Does that sound right to you?

Regards,
Sarah