Conflict with woocommerce

  • Resolved epsilis

    (@epsilis)


    3 years, 7 months ago

    This plugin conflicts with Woocommerce with Woocommerce Warranty Requests plugin. The result is the woocommerce order notes process goes into a never ending loop and does not email a message to the customer. I isolated this using the healthcheck plugin to activate plugins one at a time. With this plugin or with the woocommerce Warranty Requests plugin deactivated everything works as it should.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support dimned

    (@dimned)

    Hi @epsilis,
    Thanks for contacting us. Could you please describe the steps to replicate the issue specifying all the plugins and their versions that should be installed? Screenshots are appreciated.

    Thread Starter epsilis

    (@epsilis)

    Dmytro, relevant plugins are Woocommerce 5.2.2, WooCommerce Warranty Requests 1.9.23 (premium plugin by woocommerce), Block Editor Colors 1.1.0. After a customer buys a product, you can edit their Order. In the edit order screen there is the option to add a Order Notes to the order (bottom far right). This process goes into an endless loop if you add a Note to Customer.

    Thread Starter epsilis

    (@epsilis)

    There is a lot to set up. I could give you access to our staging site if you prefer.

    Plugin Support dimned

    (@dimned)

    Hi @epsilis,
    Thanks for your reply. Yes, you may submit a request to our support team referring to this topic. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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