conflict with Woocommerce

  • Resolved Starhorsepax2

    (@starhorsepax2)


    11 months, 2 weeks ago

    It appears when hitting save on a woocommerce product, the thing just hangs and twirls when the Rankmath plugin is active. The Woocommerce version is Version 8.4.0. Is this fixable? I tested this on a clone site: we have a lot of other plugins but this is the only one that activating it seemed to trigger as I turned them back on, one by one.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @starhorsepax2,

    Thank you for contacting Rank Math support.

    Please check with only Rank Math, WooCommerce, and a default theme like 2023 enabled and see if it works fine. If it does, please enable the plugins and your theme one by one to figure out which one is causing the issue. If the issue persists only when WooCommerce, Rank Math, and 2023 are enabled, please check if there are any errors logged in the browser’s console when you hit the update button. If you see any errors, please share a screenshot so we can check this further. You can use a tool like https://imgur.com to share the screenshots.

    Looking forward to helping you.

    Thread Starter Starhorsepax2

    (@starhorsepax2)

    I tried and it’s gone back to erratically deciding to work. This happened before: turn all the themes and plugins off and on and it magically works again just for a time. It makes it very hard to troubleshoot! I’ll keep an eye on it and let you know.

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @starhorsepax2,

    Please monitor the situation and let us know if the issue occurs again.

    Looking forward to helping you.

    Thread Starter Starhorsepax2

    (@starhorsepax2)

    ok it’s back..I see this in console:

    on the free version I get:
    post.php?post=41816&action=edit:293 Uncaught TypeError: Cannot read properties of undefined (reading ‘isFeatureActive’)

    I know you can’t support paid here but for anyone ELSE running into issues, this happens if I turn on pro instead of just free:
    store “rank-math-pro” is already registered.

    Obviously, if we leave it off we have no site map which isn’t at all good for SEO.

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @starhorsepax2,

    Since the issue is related to the PRO version, please open a topic in our support forum so our development team can investigate this further: https://rankmath.com/support/

    Looking forward to helping you.

    Thread Starter Starhorsepax2

    (@starhorsepax2)

    I DID point out it’s also doing this in the free version right? It does it even WITHOUT pro.

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @starhorsepax2,

    Since we are not able to replicate the issue on our end, we will need to take a closer look. Please follow the steps mentioned in the previous reply to get in touch with our developers so they can investigate this further and fix the issue on your site.

    Looking forward to helping you.

Viewing 7 replies - 1 through 7 (of 7 total)
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