Conflict with update and theme mobile menu

  • Resolved drbtt

    (@drbtt)


    1 year, 8 months ago

    Reporting a potential conflict with the plugin. I’ve been using the plugin for a while now (thank you, I do love it), though 2 Weeks ago (roughly) a conflict occurred with my theme (same theme) and it was also shown in other themes, too, with the mobile menu simply not working. Desktop is fine, but mobile menu is inactive (i.e. you click and zero drop down happens). I went ahead and followed the forum guidelines of turning JS off etc, and then even turned ‘everything’ off whilst keeping the plugin active, and nothing worked. When I deactivated the plugin, the mobile menu works. I’ve had to deactivate the plugin to get my mobile menu working (after having it broken for the past 2 weeks, but this was the only solution). If there’s an update/fix, that would be great, but I won’t be activating the plugin until this time sadly as it caused quite a number of indirect issues. I hope this helps anyone else with mobile menu issues. Also, this was reported to the theme and troubleshooted, fixed for others, but not for mine, when I realised it wasn’t the theme, rather the plugin.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support qtwrk

    (@qtwrk)

    please provide the report number

    you can get it in toolbox -> report -> click “send to LiteSpeed”

    Thread Starter drbtt

    (@drbtt)

    Report number: RZNTBGXT

    Report date: 07/19/2023 04:48:23

    Plugin Support qtwrk

    (@qtwrk)

    hm, from report , it seems you still have lots options enabled

    please try go to Toolbox -> export/import , reset to default setting, see how it goes

    Thread Starter drbtt

    (@drbtt)

    Hi there, sorry I just activated the plugin again to get the link/report as I had to deactivate to get my mobile site working again. When it was activated everything was turned off, that’s why I couldn’t figure out after reviewing the forum to troubleshoot etc. I can go ahead again and turn things on/off but it was only a few days ago now where it didn’t work and when activated the plugin stops my mobile menu from functioning.

    Plugin Support qtwrk

    (@qtwrk)

    yes , but from report it looks like you still have something enabled, that’s why I asked you to reset to default , that will guarantee all the options are off.

    Thread Starter drbtt

    (@drbtt)

    Report number: VJBOSEUY

    Report date:?07/21/2023 04:11:09

    Hi @qtwrk sorry for the misunderstanding. I’ve gone ahead and rest to default settings and updated the plugin with the latest version (today) and it looks like it has fixed the issue? This is great although would be even better to know what happened to cause this out of the blue 3 weeks ago (without playing with / changing settings).

    Thanks so much for being super prompt!

    Plugin Support qtwrk

    (@qtwrk)

    emm, from the description , I would think it might be a mis-configuration of certain options , please try and see if you can narrow down and locate which option that is.

Viewing 7 replies - 1 through 7 (of 7 total)
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