Conflict with RCP Plugin

Hi @fremzy,

Thanks for reaching us,

Can you please contact us via the live chat support here: https://themegrill.com/ and drop your query? We will respond to your query in the live chat support and work on it.

Regards

I contacted you via Chat as instructed over a week ago. I waited for almost 6hrs and no one responded to me on chat. I was advised through the autobot that I would be contacted by email. That was over a week ago and still no one has responded. This is quite disappointing.

Hi @fremzy,

We make sure to reply all our users in the live chat support forum. It seems that you contacted us at the time we were unavailable. However, I am sure you have been replied by our support team.

Please mentioned this conversation while contacting us on the live chat support so that we can check your ticket with priority.

Regards.

@barsha04 That’s unfortunately untrue. NO ONE has contacted me or responded to me till date. I waited on the chatline for over 6hrs as mentioned, left my contact email as requested for someone to get back to me, and till this moment, no one has. It’s unclear why I was referred to the chatline if no one bothers to respond. Very disappointing.

Hi @fremzy,

We reply to every user that comes into our live chat support. I guess you missed the reply for some reason. Kindly contact us again and we will be back.

Regards

@barsha04

That’s untrue and I wish you’d stop saying it. A bot requested my email address when I initiated the chat and advised someone would get back to me. I kept the chat open and kept waiting for about 6hrs, no one ever attended to me on the chat and no one ever emailed me in response to my query.

I’ll try again sometime when I have 6hrs to wait.

Hi @fremzy,

I request you to dro your support ticket here: https://themegrill.com/support-ticket/ and our team will get back to you once you have left your query.

Regards