Conflict with MailPoet

  • Resolved thedetoureffect

    (@thedetoureffect)


    1 year, 1 month ago

    Hi there,

    People cannot sign up for my newsletter via my MailPoet signup form. If I have recaptcha enabled, it keeps telling them they’re wrong no matter how many times they try to guess the captcha. If I disable it, then instead when they try to submit their email address, an error message comes up that says “sorry, we couldn’t connect to the MailPoet server”.

    When I deactivated Wordfence, that fixed the problem. I’ve now reactivated it and the problem is happening again.

    How do I fix this if I want to use both plugins? I have been using both for years without ever having this problem so I assume it’s because of a recent update.

    Thanks,
    Claire

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfmark

    (@wfmark)

    Hello @thedetoureffect, thank you for reaching out to us.

    From the description, I suspect this could be a false positive issue that can be resolved by switching the firewall to Learning Mode. Sometimes, WordPress plugins or themes may exhibit behaviour that resembles known attack patterns, which results in the Wordfence Firewall blocking something that is not malicious

    Please try enabling the Learning Mode. From the Wordfence Dashboard, click on Manage WAF. Then, you will see Basic Firewall Options > Web Application Firewall Status. Change the option to Learning Mode, then try signing up using the MailPoet form. This will help Wordfence learn that any actions during this time are expected, and it will allow them in the future. After you’re done, switch the WAF from Learning Mode back to Enabled and Protecting and test to see that you can still sign up.

    Please get back to us in case the above doesn’t solve your issue.

    Thanks,

    Mark. 

    Thread Starter thedetoureffect

    (@thedetoureffect)

    Hi Mark,

    Thanks for the instructions. I put it in Learning Mode, tried to sign up using the form, and it gave me the error. Then I put it back in Enabled and Protecting mode, refreshed all the site cache and browser cache, and tried to sign up for the newsletter again. I am still getting the error.

    Claire

    Plugin Support wfmark

    (@wfmark)

    Hi @thedetoureffect , thanks for getting back to us.

    With Wordfence enabled, please attempt a sign up then head over to Wordfence > Tools> Live Traffic (Expand All Results) and share with us a screenshot of any live traffic entries of the failed sign ups. If there’s nothing there, it may require the Traffic Logging Mode to be changed temporarily to ALL TRAFFIC, and re-attempting the sign up to log it.

    Remember to obscure the IP address and hostname on the screenshot you send us.

    Thanks,

    Mark

Viewing 3 replies - 1 through 3 (of 3 total)
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