Conflict with Kadence email customizer

Hi @lovebeans,
We overwrite the completed order status email template in our plugin. You can customize the completed order status email template in AST Customizer.
Navigate to WooCommerce > Shipment Tracking > Settings and open the Fulfillment WorkFlow panel and click on the settings icon to customize the completed order status email.
Thanks

Hi, Thanks for your reply.

Yes, I found this, but the weird thing is that email content section in the plugin is written by <p></p> and can not accept the html.

To resolve it, I have to move the additional content up because additional content can accept html. Doing this is ok, but it will be overridden by the next update.

Can you advise how to add some snippet to move the additional content up to the email content? so we can add some css to create own content using link or pic.

Regards
Michael

Hi @lovebeans,
Instead of the <p> tag, you can just put the paragraph on a new line.
You can overwrite the completed order status email template in your child theme and modify it.
Thanks

Ok, it seems it is the only way. But I really do not know how to overwrite the completed order status from your plugin in my child theme because your plugin is under the root folder.

Could you please advise how and which detailed folder I should copy from and copy to?

Copy “customer-completed-order.php” from our plugin – “/woo-advanced-shipment-tracking/templates/emails” and add it on your child theme – “child-theme/woocommerce/email/customer-completed-order.php”.

Hi,

Sorry I failed, it can not be overwritten following by your advice.

Can you please share the path where you overwrite the template?

Under my staging web, I pasted the customer-completed-order.php from your plugin under wp-content/themes/porto-child/woocommerce/emails.

I even tried created a new folder ’email’ under porto-child/woocommerce/ to follow up your advice because I found you wrote “email” folder not emails folder. But not working. No idea.