Conflict with Google analytics

If I disable google analytics – there is no problem.
Analytics tried to add via theme optinons, manually in footer and using plugin with 100k+ installs. Always this error.

@mdxclr – Looks like your theme is overriding some core jQuery methods potentially. Bad idea all around. If they were extending it normally then there would be no conflict as we wouldn’t use non core functions. But if they replace an existing jQuery functionality with their own version they are asking for trouble if any other plugin ever uses it.

Not sure how we can help in this one as your callstack there shows that we called jQuery.animate, no way to get around calling that to show your popup. you could try setting the animation type to none.

In any case this isn’t actually an issue in Popup Maker, nor is it in the Google Analytics. I would check with your theme author as they have replaced the swing animation easing type with their own method, and that method is not compatible with the original.

They are remapping the swing easing method with another method that apparently doesn’t exists is what it looks like. Instead they should be adding their own easing type leaving core jQuery alone( playing nice with others ?? ). Such as adding one called swingcustom or similar.

Hope that helps.

I’ve tried to set none animation and error gone before opening popup, but it returns when i try to close popup.
Interesting thing, that without google analytics no any errors and no problem with animation.
And tried to use manually easing function and didnt get an erorr..

@mdxclr – Best bet may be to simply comment out those lines in your themes JS. See if that fixes it, if so I would put in a ticket to the theme author.

I will say we use Analytics on all our sites, some using plugins, others using manual insertion, 0 issues. So likely the cause is still in the theme for some reason. Though I have no idea why it wouldn’t cause issues without Analytics installed.

May want to check for duplicate copies of jQuery just to be safe.

Yeap, commenting function fix that, but not totally.
Now after second or third click for Open popup – it’s not prevented to scrolling top. No any error in console, and first 1-2 opening are ok.
Looks like before analytics script is loaded – it works.
Manually made e.preventDefault(), but it doesn’t help.
Again, if I remove Google analytics – all works.

Update:
Yeap, if AdBlock is turned on – all works fine before this error:
pubads_impl_81.js:16 GET https://tpc.googlesyndication.com/safeframe/1-0-4/html/container.html net::ERR_BLOCKED_BY_CLIENT

If Adblock disabled and this html is not blocked via him – no error in console, but stop working in a few seconds (the same time when error is called).

So the problems begins when frame is loaded.

Update2:
The same problem on Enfold theme – after loading this frame and click on button – i’m scrolled to top first and after click close button – scrolled down.

@mdxclr – TBH I am not sure I understood any of that.

– Adblockers don’t stop our popups (that we know of).
– Google syndication servers are used to serve ads, not analytics.
– Not sure what frame is in reference to.
– If the popup opens 2 times then stops, definitely an error after page load causing it.
– If your theme is not the cause, then try disabling other plugins a few at a time until it works again. If its not the theme it has to be another plugin. Its definitely not directly caused by GA.
– If you have ads loading, maybe try disabling those temporarily to test.
– It may be that a plugin on your site ties into Google Analytics if its enabled, and that integration is causing the errors.

Hope that helps.

– Adblockers don’t stop our popups (that we know of).

Adblock block frame from google analytics.

– If the popup opens 2 times then stops, definitely an error after page load causing it.

As I said, when the frame from google analytics is loaded – Popup stop working.

– If your theme is not the cause, then try disabling other plugins a few at a time until it works again. If its not the theme it has to be another plugin. Its definitely not directly caused by GA.

Already do that, and it doesnt help. Tested on 2 themes.

– If you have ads loading, maybe try disabling those temporarily to test.

No any ads

– It may be that a plugin on your site ties into Google Analytics if its enabled, and that integration is causing the errors.

2 different themes from 2 developers with totally other frameworks. Both in top sellers on themeforest. A few ways to insert Google analytics (using plugin / manually / using theme options)

I can give u additional access / information on email for test.

UPDATE:
Tested on default wordpress theme and clear from any plugins.
Only edited Footer.php for add GA.
1. Install and create Popup
2. Add class for trigger, select “Enterprise blue” theme (it have opacity on background)
3. Create link like <a href="#" class="trigger">Click me</a>
4. Open page -> first 1-2 clicks will open popup and close normally. After this, when we open popup – we’r scrolled to top of page, after close – going back to button position.

Removing Google analytics code – working normally.
No any plugins / themes.

@mdxclr – Hmm, google analytics doesn’t load any frames, or html at all for that matter. Just an event based listening system. At least that is the default unless you have heavily customized it for some reason.

Just checked on our site as well, analytics loads from www.google-analytics.com not from any other domains. Check this support topic on googles forums to see that the tpc.googlesyndication.com link is only for ads: https://support.google.com/analytics/answer/1011829?hl=en and has nothing to do with analytics at all, so you may need to track that one down specifically as it shouldn’t be there if you have no ads yourself.

Already do that, and it doesnt help. Tested on 2 themes.

2 different themes from 2 developers with totally other frameworks. Both in top sellers on themeforest. A few ways to insert Google analytics (using plugin / manually / using theme options)

Hence the reason I suggested testing for plugin conflicts, obviously not the theme at this point. If Disabling every plugin except PM & analytics still produces this result I’d say something on your site is not right (possibly hacked since you have ad code running that your not aware of). Maybe check for mu-plugins as well (must use, not requireing activation by you). If you disable all the plugins and the ad code is still getting loaded your core wp files are likely corrupted.

No any plugins / themes.

See Above ^^, sounds like your WP install has been compromised.

Do you have a link? If you want to keep that private feel free to submit it at https://wpppopupmaker.com/support/.

Like I said, if its not working with just PM & GA (standard GA code, not modified as I can’t know what your code is doing if its modified) should have no issues, with over 50k installs you would see hundreds or thousands of tickets if that were the case. Which makes this a one off issue. Since you have eliminated theme & other plugins as potential issues, that only leaves corrupted WP install or an MU-Plugin that your not aware of.

Closing this ticket due to inactivity. If your still having an issue post here and we will continue troubleshooting.

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