Conflict with Elementor/Elementor Pro

  • Resolved Ken

    (@kenparkrvc)


    3 years, 4 months ago

    I use Elementor and Elementor Pro on all of our sites — also using Cleantalk Spam protection and Security by Cleantalk as well. As of late — not sure if it is their update or your own — I can not edit any page using Elementor if the Anti-Spam by Cleantalk is activated. I have to first deactivate and then I can edit successfully. This was never the case in the past. I donb’t want to switch to another plugin as I have been a loyal Cleantalk fan. Any insight, work-arounds or advice?

    Ken

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support katereji

    (@katereji)

    Hello,
    We have fixed the problem. All the changes will be included in the next stable release.

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
    3. After the automatic page refresh find the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    4. Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip
    5. Go to Plugins —> Add New —> Upload Plugin.
    6. Choose the downloaded archive and press “Install Now”.
    Contact us if you have any questions.

    Thread Starter Ken

    (@kenparkrvc)

    Thank you so much for your prompt reply.

    So after doing this — I get a notification that there is new version 2.74 of the plugin. I assume I should NOT update from this version? How will I know when there is a new version that contains the fix in the future?

    Plugin Support katereji

    (@katereji)

    We will check if the fixes are included in the next release.

    Plugin Author alexandergull

    (@alexandergull)

    Hello, @boardboss @kenparkrvc and everyone who sees this topic.

    We are sorry that the fix version does not contain a fix for this issue.

    We confirm that the dev version should help.

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
    3. After the automatic page refresh find the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    4. Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/dev-version/security-malware-firewall.zip
    5. Go to Plugins —> Add New —> Upload Plugin.
    6. Choose the downloaded archive and press “Install Now”.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Conflict with Elementor/Elementor Pro’ is closed to new replies.