conflict with elementor cart widget

Hello,

To get a better idea, please provide the following information:

Can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

This is on a single product page.

Can you provide a link to the product that is showing the issue?

Let us know, thanks.

Thanks for the response, Igor. My system status is below. Giving access to the product page isn’t easy as we’re redesigning in dev on a protected site. If we somehow could discuss privately I can get your IP address and give you access.

### WordPress Environment ###

WordPress address (URL): https://staging.mysite.com
Site address (URL): https://staging.mysite.com
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.2
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 8.0.28-0ubuntu0.20.04.3
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wp_xxx_
Total Database Size: 34.34MB
Database Data Size: 23.79MB
Database Index Size: 10.55MB
wp_xxx_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
wp_xxx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_xxx_woocommerce_order_items: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
wp_xxx_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
wp_xxx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_xxx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xxx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xxx_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_actionscheduler_actions: Data: 0.38MB + Index: 0.55MB + Engine InnoDB
wp_xxx_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_actionscheduler_logs: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wp_xxx_addonlibrary_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xxx_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xxx_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_comments: Data: 0.42MB + Index: 0.41MB + Engine InnoDB
wp_xxx_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_xxx_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_xxx_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_xxx_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_xxx_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xxx_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xxx_options: Data: 6.05MB + Index: 0.09MB + Engine InnoDB
wp_xxx_postmeta: Data: 10.47MB + Index: 5.97MB + Engine InnoDB
wp_xxx_posts: Data: 2.52MB + Index: 0.23MB + Engine InnoDB
wp_xxx_sbi_feed_caches: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wp_xxx_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xxx_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_sbi_instagram_posts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_xxx_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_term_relationships: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_xxx_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_xxx_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_ulike: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_xxx_ulike_activities: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_xxx_ulike_comments: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_xxx_ulike_forums: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_xxx_ulike_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_xxx_usermeta: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
wp_xxx_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_xxx_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_xxx_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xxx_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_xxx_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_wc_order_product_lookup: Data: 0.14MB + Index: 0.19MB + Engine InnoDB
wp_xxx_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_xxx_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xxx_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_xxx_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xxx_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xxx_wt_iew_action_history: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_xxx_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 12
acf-field-group: 3
attachment: 659
customize_changeset: 13
elementor_library: 19
nav_menu_item: 44
page: 19
post: 162
product: 121
product_variation: 10
revision: 314
sa_slider: 1
shop_order: 391
shop_order_refund: 13
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (19) ###

Advanced Custom Fields: by Delicious Brains – 5.12.2
DreamHost Panel Login: by DreamHost
danielbachhuber – 1.0.0

Ele Custom Skin Pro: by Dudaster.com – 3.2.4
Ele Custom Skin: by Dudaster.com – 3.1.6
Elementor Pro: by Elementor.com – 3.7.2
Elementor: by Elementor.com – 3.6.6
Mysite Extensions: by Me – 1.0
HappyFiles Pro: by Codeer – 1.7
Smash Balloon Instagram Feed: by Smash Balloon – 6.0.5
Mailchimp for WooCommerce: by Mailchimp – 2.6.2
Order Export & Order Import for WooCommerce: by WebToffee – 2.2.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.12

Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.1
WooCommerce Stripe Gateway: by WooCommerce – 6.4.1
WooCommerce PayPal Payments: by WooCommerce – 1.8.1
WooCommerce: by Automattic – 6.6.1
WordPress Importer: by wordpressdotorg – 0.7
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.6

WP ULike: by TechnoWich – 4.6.2

### Inactive Plugins (2) ###

Akismet Anti-Spam: by Automattic – 4.2.4
Hello Dolly: by Matt Mullenweg – 1.7.2

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #30032 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #14 - /my-account/
Terms and conditions: #29781 - /terms-and-conditions/

### Theme ###

Name: Hello Elementor
Version: 2.5.0
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: ?
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-06-26 22:57:22 +00:00
Options: ?
Notes: 52
Onboarding: completed

### Action Scheduler ###

Complete: 1,264
Oldest: 2022-06-08 03:21:25 +0000
Newest: 2022-06-26 00:47:18 +0000

Pending: 1
Oldest: 2022-06-26 09:21:08 +0000
Newest: 2022-06-26 09:21:08 +0000

### Status report information ###

Generated at: 2022-06-26 01:35:28 +00:00

Hey @mammadz,

Helping out with this will be pretty tricky without being able to see the page and interact with the code. You’re welcome to open up a ticket at WooCommerce.com.

https://woocommerce.com/my-account/create-a-ticket/

We may or may not be able to help out since it’s an issue with a third-party product but we can take a look and see.

Thanks!

Ok thanks. Maybe it’s just me. I worked around it myself by adding a css hack. I think I have a pretty standard setup though.

Hi @mammadz

Glad to hear you found a fix. As pointed out previously, it’s not easy to troubleshoot without being able to look at the page.
If you have further questions regarding this specific issue, feel free to contact us at WooCommerce.com.

In the meantime, I’ll go ahead and mark this thread as resolved.

You could mark it as resolved but it really isn’t. It’s not a great fix, it’s a hack that one should not need to do, and it doesn’t work for variations.