conflict with Elementor builder

  • Resolved katemeres

    (@katemeres)


    1 month ago

    Hello! Hi, on my client’s website there’s a glossary plugin. A few days ago, I added the Elementor plugin (without the Pro version). Unfortunately, there’s an error/conflict showing in the dashboard between the glossary plugin and Elementor. We really need to have both plugins on the site. The conflict is that subpages created in Elementor are not saving, and a 503 error appears. After disabling the glossary plugin, the problem goes away. Could you help me? ??

    Notes from admin: “We have discovered a page builder on your website that may cause issues if used in conjunction with the glossary. Therefore, we recommend trying the free version initially and reviewing the?documentation?before submitting any support requests”.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Daniele Scasciafratte

    (@mte90)

    Hi,
    the message if from our plugin but I need the error itself.
    503 is very peculiarr and happens often for not enough resources but do you have the php error log enabled?

    On pro customers I ask for an access to investigate on my own but on free I can’t do that.

    Thread Starter katemeres

    (@katemeres)

    Thank you for your answer. I discovered that page wants more memory so I changed and the error 503 disappeared. But the monit in admin panel don’t “We have discovered a page builder on your website that may cause issues if used in conjunction with the glossary…”. Do you think it will be a problem in the future? In error logs there is nothing about Elementor or Glossary.

    Plugin Author Daniele Scasciafratte

    (@mte90)

    The alert has a cross that let’s to close it.
    We added just to inform our users about some issues that can happens, we support Elementor but has is not a tiny plugin there could be always something that we miss.

    Thread Starter katemeres

    (@katemeres)

    Ok, I see, thank you so much ??

Viewing 4 replies - 1 through 4 (of 4 total)
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