Conflict with Divi Builder

All test show SGS works flawlessly with Divi. Please, provide your URL so we can look further into it.

Marking as resolved due to no reply.

Hello, I apologize for the late response. I have marked this one “not resolved” and will provide any info you need.

I now have this happening on several of my Divi websites. The visual builder is enabled and when I try to add a module in Divi or open module/section/row settings modals, the content all disappears.

Here is an example website: newageindustrial.com

SiteGround Security is disabled currently because I have to be able to modify the site pages. The same thing happened on grm.net and notesofahermit.com.

I will also add that this problem began this week, and Divi released a significant update for their theme that altered performance in many ways. I am sure your plugin works well with Divi generally (I never had problems before), but is it possible that you have not tested your plugin with the recent Divi update?

Hey there @schwindt14 ,

Would it be possible to temporarily activate the plugin and provide exact steps to replicate the issue?

Kind regards,
Stoyan

Sure, I will try to keep it activated as much as I can today but I do need to edit intermittently so it’ll be deactivated at certain times.

In the meantime, here is a video showing you exactly what is happening:

https://screencast-o-matic.com/watch/crjT22VQcsO

Let me know if that helps.

I realize that this message is rarely necessary, but I have also been having the same problem with Divi and Siteground Security so it’s not only him that’s having this issue.

Hey there @megidoflame,

Would it be possible to start a new thread and provide details such as site URL, steps to replicate the issue, and the SiteGround Security plugin being active?

@schwindt14 Would it be possible to enable the SiteGround Security Plugin?

Hi Stoyan! I would definitely like to help you investigate, however my fulltime job is updating/managing this website and so I am required to make edits throughout the day and cannot have the plugin enabled while I am working. However, if you were able to give me a timeslot of several hours during the day, I could enable it for you during a specific time. OR, I could enable it when I go home for the day at 5PM CST (United States) and that may be good enough for your time zone to troubleshoot when I am out of the office. Then I would disable it again at 8 AM CST. If that works for you, let me know and I will enable it at 5PM CST today.

Hey there @schwindt14,

The time frame you specified will do fine! Thank you very much for your cooperation!

Kind regards,
Stoyan

Hey there @schwindt14,

We checked the issue, but could not replicate the issues you were experiencing( the ones you’ve recorded in the video ).

There is a high probability that the issue may be caused by an extension in your browser, since we checked with Chrome, without any extensions enabled, and no issues were present whatsoever.

I would suggest checking in an incognito mode, without any extensions enabled. If you don’t experience the issues anymore, I would suggest checking in with Divi or the extensions developers on the matter.

Once again, thank you for your assistance on the matter.

Kind regards,
Stoyan

You are indeed correct. I tried it in an incognito window in Chrome and it worked just fine. Very strange. I will start enabling/disabling extensions to see which one is running into trouble. Thank you for your help.

@schwindt14,

I am glad that we managed to locate the exact issue for that. Would it be possible to tell us the name of the extension that is causing this issue, when you locate the exact one?

Kind regards,
Stoyan

schwindt14 did you ever figure out what extension in Chrome was causing your problem? I ran into the same issue as well.

G.L.

• This reply was modified 3 years, 5 months ago by gregorypaullandry.

I did not, I just ended up leaving the plugin disabled just until today, when I turned it back on. So far, so good, so it is possible that one or the other party altered something that resolved the issue. We’ll see!