Conflict with Authorize.net Transactions

  • Resolved Jonathon Harris

    (@demo38ltd)


    4 years ago

    Hello – I’ve disabled Complianz temporarily on this site, as we’ve discovered that WooCommerce payments through Authorize.net were not able to complete when Complianz is enabled. The transaction throws an error and asks for a different payment method. When Complianz is disabled, the transactions go through fine.

    WooCommerce v4.6.1
    WooCommerce Authorize.Net Gateway v3.2.2
    Complianz | GDPR/CCPA Cookie Consent v4.7.7

    Any thoughts?

    Thanks for your help,
    Jonathon

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @demo38ltd,

    You can activate Complianz and enable safe mode and try again,

    If this works, it will probably be an integration. Please check if the PayPal integration causes this, which would be my first guess.

    If not, we will have to look further,

    regards Aert

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @demo38ltd,

    If we can help you in any way, please let me know.

    regards Aert

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @demo38ltd,

    I will close this due to inactivity. If you need us to take a look, please let us know.

    regards Aert

    Thread Starter Jonathon Harris

    (@demo38ltd)

    Hi Aert,
    Sorry about the lack of follow-up – we weren’t able to test the safe mode with the user traffic the site gets, so we’ve decided to go a different route for GDPR plugin. The Complianz plugin has been great, but Authorize.net functions fine when it’s disabled, and we had to keep things moving. It could be a 3rd party issue with another plugin somehow and not Complinz at all, but we weren’t able to track it down.

    Thank you for your help,
    Jonathon

Viewing 4 replies - 1 through 4 (of 4 total)
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