Conflict with Kadence WooCommerce Email Designer

  • Resolved JapeNZ

    (@japenz)


    5 months, 3 weeks ago

    Hi there,
    I have the Kadence WooCommerce Email Designer plugin active on my site, and have noticed that your plugin causes the additional content section of the customer completed email to be shown, even though I have it deactivated in the settings.

    I’m assuming it causes this only in the customer completed email, as it’s the only email type that displays the tracking information provided by the Advanced Shipment Tracking for WooCommerce plugin.

    Is this a conflict you would be able to resolve?
    I’ve contacted support for the Kadence WooCommerce Email Designer plugin about it as well, but I’m not sure who the issue falls to ??

    Thanks for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    Hi @japenz,

    Our investigation shows that the issue is not caused by the Advanced Shipment Tracking for WooCommerce plugin. It seems to be a default behavior of the Kadence WooCommerce Email Designer plugin.

    Best Regards,
    Gaurav

    Thread Starter JapeNZ

    (@japenz)

    Hi @gaurav1092,

    Thanks for looking at this for me ??

    The guys at Kadence WooCommerce Email Designer think they may have found the cause, here’s their suggestion:

    It’s odd, the preview and my test emails will not include the additional content if I have that turned off.

    Our Email Designer plugin has an override for the WooCommerce emails and we are using “hooks” to show parts of the emails. This is similar to how WooCommerce default templates do it.

    When I compare the Customer’s Completed order email template to the our other email type templates, the same line of code is used to control the additional content’s visibility.

    I then downloaded AST’s plugin files and saw that they also have the override for the customer completed order email. However, they don’t have the conditional like ours(which makes sense, since they don’t know about our Email Customizer option). Here’s a screenshot of their difference.

    If the Completed Order email prioritizes/uses the AST’s email template, it will always show the additional content as long as it has a value.

    Conflict with Advanced Shipment Tracking for WooCommerce

    Is this something you can alter to be compatible with Kadence WooCommerce Email Designer do you think?

    Thanks again for your help!

    Plugin Author gaurav1092

    (@gaurav1092)

    Hi @japenz,

    Regarding the suggestion from the Kadence WooCommerce Email Designer team, unfortunately, we cannot alter the email template within our plugin. However, you can override the Completed order status email template in your theme or child theme and use the Kadence Completed order status email template.

    This should resolve the conflict and ensure the additional content visibility works as expected.

    Best regards,
    Gaurav

    Thread Starter JapeNZ

    (@japenz)

    Hi @gaurav1092,

    Perfect, thank you!

    I’ve copied the Kadence WooCommerce Email Designer completed order template to my child theme and everything seems to be working as intended!

    Thanks for all your help ??

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.