Conflict: Password reset mails not working with UserMeta Pro

  • Resolved aski71

    (@aski71)


    5 years, 6 months ago

    Hi,

    I’m using the UserMetaPro plugin for user management. It comes with a functionality to reset password via frontend. If a user uses the password reset function, an email should be sent out. Recently this function is broken.

    Talking to the UserMeta support they said:
    —-
    It seems the plugin “WP Mail SMTP” is causing the issue.
    This plugin prevents UMP to be triggered while the password reset function is called.
    If you deactivate the “WP Mail SMTP” plugin, this should work alright.
    But if you want to run both the plugin the conflict needs to be addressed then.
    —-

    Can you help, please?

    Thanks, Alex

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter aski71

    (@aski71)

    Any idea?
    Looking for a solution urgently.
    Thanks.

    Hi Alex,

    I apologize for any inconvenience with this. We don’t have any known conflict with UserMetaPro plugin. I’ve tested with the free version of this plugin and the reset password emails are routed through WP Mail SMTP. If you could ask them more details on how WP Mail SMTP is preventing while the password reset function is called that would be helpful. We will also surely give a thought about this.

    Thanks!

    Thread Starter aski71

    (@aski71)

    Hi @sanzeeb3,

    I’m using the Pro version of User Meta.
    Their support went on my web site to test and came back with the email above.

    Their feedback about was that WP Mail SMTP prevents UMP to be triggered while the password reset function is called.

    Of course I can ask them for more details.

    Best regards,
    Alex

    Thread Starter aski71

    (@aski71)

    Hi @sanzeeb3 ,

    no additional insight so far from the User Meta guys than what I provided above.
    Any chance you can diagnose this directly on my site?

    Best regards,
    Alex

    Thread Starter aski71

    (@aski71)

    Hi @sanzeeb3,

    it’s definitely WP Mail SMTP that’s causing the problem. If I deactivate WP Mail SMTP, the Mails from User Meta work fine. So something within WP Mail SMTP seemingly blocks these emails.

    I’m not using the freeware User Meta plugin, but the User Meta Pro version.

    Thanks for additional help.

    Best regards,
    Alex

    Hi @aski71 ,

    Thanks for that extra clarification, and I agree this is pretty strange behavior. We’d like to help you investigate further. When you get a chance, could you please visit our contact page (https://wpmailsmtp.com/contact/) and fill out that form on the right site (the “Complete a Form” button).

    In your message, please mention my name and share the URL of our thread here. From there, we’ll be able to discuss additional details.

    Thanks!

    Thread Starter aski71

    (@aski71)

    Hi @sanzeeb3 ,
    filled everything out a few days ago.
    Did you receive it?

    Thanks,
    Alex

    Hi Alex,

    I apologize for the trouble. We already sent you an email about the issue a week ago and haven’t heard from you there. If you haven’t received your email at the inbox, please check your spam folder or contact with another possible email address.

    Looking forward to your response!

    Thanks!

    Thread Starter aski71

    (@aski71)

    Hi @sanzeeb3 ,

    oh, ok. I did not receive anything. It’s also not in the Spam folder.
    Can you send again, please?

    Regards,
    Alex

    Hi Alex,

    I apologize that our emails didn’t reach your inbox. I’ve sent it once again. If you are still not receiving the emails, please contact us again with a different or possibly with two separate email addresses.

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
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