Conflict: Password reset mails not working with UserMeta Pro

Any idea?
Looking for a solution urgently.
Thanks.

Hi Alex,

I apologize for any inconvenience with this. We don’t have any known conflict with UserMetaPro plugin. I’ve tested with the free version of this plugin and the reset password emails are routed through WP Mail SMTP. If you could ask them more details on how WP Mail SMTP is preventing while the password reset function is called that would be helpful. We will also surely give a thought about this.

Thanks!

Hi @sanzeeb3,

I’m using the Pro version of User Meta.
Their support went on my web site to test and came back with the email above.

Their feedback about was that WP Mail SMTP prevents UMP to be triggered while the password reset function is called.

Of course I can ask them for more details.

Best regards,
Alex

Hi @sanzeeb3 ,

no additional insight so far from the User Meta guys than what I provided above.
Any chance you can diagnose this directly on my site?

Best regards,
Alex

Hi @sanzeeb3,

it’s definitely WP Mail SMTP that’s causing the problem. If I deactivate WP Mail SMTP, the Mails from User Meta work fine. So something within WP Mail SMTP seemingly blocks these emails.

I’m not using the freeware User Meta plugin, but the User Meta Pro version.

Thanks for additional help.

Best regards,
Alex

Hi @aski71 ,

Thanks for that extra clarification, and I agree this is pretty strange behavior. We’d like to help you investigate further. When you get a chance, could you please visit our contact page (https://wpmailsmtp.com/contact/) and fill out that form on the right site (the “Complete a Form” button).

In your message, please mention my name and share the URL of our thread here. From there, we’ll be able to discuss additional details.

Thanks!

Hi @sanzeeb3 ,
filled everything out a few days ago.
Did you receive it?

Thanks,
Alex

Hi Alex,

I apologize for the trouble. We already sent you an email about the issue a week ago and haven’t heard from you there. If you haven’t received your email at the inbox, please check your spam folder or contact with another possible email address.

Looking forward to your response!

Thanks!

Hi @sanzeeb3 ,

oh, ok. I did not receive anything. It’s also not in the Spam folder.
Can you send again, please?

Regards,
Alex

Hi Alex,

I apologize that our emails didn’t reach your inbox. I’ve sent it once again. If you are still not receiving the emails, please contact us again with a different or possibly with two separate email addresses.

Thanks!