Conflict between Elementor and Complianz (accordion widget) if cookies accepted

  • Resolved lqurenssen

    (@lqurenssen)


    7 months ago

    Hi,

    I’m not a developer and I’m trying to solve my problem on my own. What I already did :

    • Created a stagging to do my tests
    • Purge and empty the WP Rocket cache (with no effect), then completely deactivate the plugin.
    • Download and activate the “Hello” theme

    Here’s the problem: the elementor accordion widget seems to conflict with the RGPD complianz plugin.

    • If I accept cookies, the accordion widget becomes unusable (on click, it keeps opening and closing).
    • If I refuse cookies, the widget works normally.
    • The problem is visible on firefox / chrome / edge (I haven’t tested it, by the way).

    One solution might be to whitelist the right file (the one that loads the elementor widget management) in complianz, but I don’t know what the right file is? I’m not sure that’s where the problem lies either.

    Regards,
    Laurent

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support leonardoiub

    (@leonardotamion)

    Hello Laurent,

    I’m Leonardo of Complianz, thanks for your message.

    I tried to pen your website but it shows a blank page, could you please open our plugin, section “Integrations” -> “Plugins” and disable from there only the “Elementor” option? Then please delete the website cache and try again.

    Thread Starter lqurenssen

    (@lqurenssen)

    Hi,
    I’m sorry, in the meantime I’d tested a few random manipulations and since one of the solutions worked, I deleted the stagging site.

    The page link was auberge-de-germ.fr/activites-vallee-louron/ (this is the site in production).

    I went to integrations > Extensions > Ultimate Addons for Elementor – Google Maps (which I unchecked) and it worked. However, is it still RGPD friendly?

    Plugin Support leonardoiub

    (@leonardotamion)

    Hello,

    I confirm you’re website is compliant!

    Thread Starter lqurenssen

    (@lqurenssen)

    Great! Thank you !
    Regards,
    Laurent

    Plugin Support leonardoiub

    (@leonardotamion)

    Thanks to you Laurent for your cooperation!

    If I don’t bother you too much could I please ask you if you would like to give a feedback regarding my assistance to you? You have absolutely no obligation of course, I would send you any references if you have time and pleasure to leave a review.

    In any case, thank you very much for your time

    Thread Starter lqurenssen

    (@lqurenssen)

    Sure. How to do this ?

    Plugin Support leonardoiub

    (@leonardotamion)

    Thanks for your kindness.

    You could do it:

    – Directly in our WordPress plugin page, click here to access the page

    – In our Trustpilot page here, if you want you can also mention my name, I’m totally okay with it.

    We’re really happy to know your opinion, it helps us grow and improve every aspect of company.

    Thanks a lot again and have a good day!

    yosemai

    (@yosemai)

    I have the same problem with the accordion but when I’ve tried to deactivated Elementor Pro its not possible and If I uncheck only Elementor It doesn’t make the accordion works. Could you give me some advice??

    —-

    Sorry I’ve solved uncheking Ultimate addons for Elementor -> Google Maps…Sorry!

    • This reply was modified 6 months ago by yosemai. Reason: i've solved the problem
    Plugin Support leonardoiub

    (@leonardotamion)

    Hello @yosemai,

    thanks for your feedback and have a nice day!

Viewing 9 replies - 1 through 9 (of 9 total)
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