Conflict: Avada and TEC

  • Resolved Chris Kloss

    (@chriskloss)


    6 months, 3 weeks ago

    The Events Calendar Plugin is causing this issue (it disappeared after deactivating the plugin — or downgrade to Version 6.4.0.1). Are there any known conflicts between Avada and this plugin that go in this direction?

    We encounter some errors when saving changes in Avada layouts or other global settings like global css – either pages take 60-90 seconds to save or reload or the server stops responding. However, the problem does not occur with pages, only with global elements.

    The server error logs show a lot of messages like this:
    [Tue Aug 13 12:35:38.133098 2024] [fcgid:warn] [pid 82458:tid 82491] (32)Broken pipe: [client 2a01:4f9:3081:5268::2:44128] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function
    [Tue Aug 13 12:36:43.589034 2024] [fcgid:warn] [pid 82458:tid 82489] (104)Connection reset by peer: [client 2a01:4f9:3081:5268::2:50218] mod_fcgid: error reading data from FastCGI server
    [Tue Aug 13 12:36:43.589065 2024] [core:error] [pid 82458:tid 82489] [client 2a01:4f9:3081:5268::2:50218] End of script output before headers: index.php
    [Tue Aug 13 12:36:43.589697 2024] [fcgid:warn] [pid 82247:tid 82285] (104)Connection reset by peer: [client 2a01:4f9:3081:5268::2:37196] mod_fcgid: error reading data from FastCGI server
    [Tue Aug 13 12:36:43.589712 2024] [core:error] [pid 82247:tid 82285] [client 2a01:4f9:3081:5268::2:37196] End of script output before headers: index.php
    [Tue Aug 13 15:11:24.800926 2024] [fcgid:warn] [pid 94123:tid 94153] [client 202.61.87.88:55921] mod_fcgid: can’t apply process slot for /var/www/php-fcgi-scripts/ckt/compact-kaeltetechnik.de/php-fcgi-starter

    this is the answer of our hoster:
    We have now adjusted various limits in PHP, apache2 and fcgid, but have not achieved any absolute or reproducible improvement.
    You can see that after pressing refresh, hardly anything happens in terms of resources – up to 60 PHP processes are started recursively, but none of them consume any CPU or RAM.
    After 60 to 90 seconds, the first errors appear in the log and the PHP processes become greedy for CPU and RAM. This disappears within a few seconds and the page is loaded again.
    If we do NOT limit the fcgid resources, the web server will stop responding after a short time – this indicates unlimited recursion or a memory leak. This is a data or application problem.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @chriskloss ,

    Thank you for reaching out. It doesn’t look like we have other users reporting the same in relation to Avada and The Events Calendar.

    This could be an isolated situation. As such, for me to understand and learn more about your setup, could you provide the version of the following?

    1. PHP
    2. WordPress
    3. The Events Calendar
    4. Theme and Version
    Thread Starter Chris Kloss

    (@chriskloss)

    Hi and Thanks for Response. here are some info about our server and installation:

    wp-core 
    version: 6.6.1
    site_language: de_DE
    user_language: de_DE
    timezone: Europe/Berlin
    permalink: /%category%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: production
    user_count: 268
    dotorg_communication: true

    wp-active-theme

    name: Avada (Avada)
    version: 7.11.9
    author: ThemeFusion
    author_website: https://themeforest.net/user/ThemeFusion
    parent_theme: none
    theme_features: core-block-patterns, fusion-builder-options, widgets-block-editor, title-tag, automatic-feed-links, custom-header, custom-background, woocommerce, wc-product-gallery-zoom, wc-product-gallery-slider, wc-product-gallery-lightbox, post-formats, post-thumbnails, fusion-builder-demos, menus, align-wide, wp-block-styles, editor-styles, editor-font-sizes, editor-color-palette, widgets
    theme_path: /var/customers/webs/ckt/compact-kaeltetechnik.de/wp-content/themes/Avada
    auto_update: Deactivat

    Server architecture
    Linux 6.6.48-sus x86_64
    Web server
    Apache/2.4.62 (Debian)
    PHP version
    8.2.22 (supports 64bit values)
    PHP-SAPI
    cgi-fcgi
    Maximum PHP input variables (max_input_vars)
    8000
    Maximum PHP execution time (max_execution_time)
    300
    PHP memory limit (memory_limit)
    1G
    Maximum input time (max_input_time)
    300
    Maximum file size for upload (upload_max_filesize)
    256M
    Maximum size of PHP post data (post_max_size)
    256M
    cURL version
    7.88.1 OpenSSL/3.0.14
    Is SUHOSIN installed?
    No
    Is the Imagick library available?
    Yes
    Are speaking permalinks supported?
    Yes
    .htaccess rules
    Your .htaccess file only contains the WordPress core functions.
    Current time
    2024-09-02T09:20:24+00:00
    Current UTC time
    Monday, 02-Sep-24 09:20:24 UTC
    Current server time
    2024-09-02T11:20:20+02:00

    TEC:
    Event counts
    publish: 74
    future: 0
    draft: 3
    pending: 0
    Organiser counts
    publish: 29
    future: 0
    draft: 2
    pending: 0
    Venue counts
    publish: 34
    future: 0
    draft: 0
    pending: 0
    Block editor for events activated
    false
    Include events in the main blog loop
    false
    Calls
    list: 1
    month:
    day:
    Standard view
    list
    Total imported events
    0
    Home page calendar
    false
    Previous TEC versions
    1: 4.5.13
    2: 4.6
    3: 4.6.2
    4: 4.6.4
    5: 4.6.5
    6: 4.6.6
    7: 4.6.7
    8: 4.6.11.1
    9: 4.6.13
    10: 4.6.16
    11: 4.6.17
    12: 4.7
    13: 4.7.0.1
    14: 4.7.1
    15: 4.7.2
    16: 4.7.3
    17: 4.7.4
    18: 4.8.0.1
    19: 4.8.1
    20: 4.8.2
    21: 4.9.0
    22: 4.9.0.2
    23: 4.9.0.3
    24: 4.9.1.1
    25: 4.9.2
    26: 4.9.3.1
    27: 4.9.3.2
    28: 4.9.4
    29: 4.9.5
    30: 4.9.6
    31: 4.9.7
    32: 4.9.8
    33: 4.9.9
    34: 4.9.10
    35: 4.9.11
    36: 4.9.12
    37: 4.9.13
    38: 4.9.14
    39: 5.0.0
    40: 5.0.1
    41: 5.0.2
    42: 5.0.2.1
    43: 5.0.3.1
    44: 5.1.1
    45: 5.1.2
    46: 5.1.4
    47: 5.1.5
    48: 5.1.6
    49: 5.2.0
    50: 5.2.1
    51: 5.2.1.1
    52: 5.3.0
    53: 5.3.1
    54: 5.3.1.1
    55: 5.3.2
    56: 5.3.2.1
    57: 5.4.0.1
    58: 5.4.0.2
    59: 5.5.0.1
    60: 5.6.0
    61: 5.7.0
    62: 5.8.0
    63: 5.8.1
    64: 5.9.0
    65: 5.9.1
    66: 5.10.0
    67: 5.10.1
    68: 5.11.0
    69: 5.12.0
    70: 5.12.1
    71: 5.12.2
    72: 5.12.3
    73: 5.12.4
    74: 5.13.0
    75: 5.14.0.1
    76: 5.14.0.2
    77: 5.14.0.3
    78: 5.14.0.4
    79: 5.14.1
    80: 5.14.2
    81: 5.14.2.1
    82: 5.15.0.1
    83: 5.16.0
    84: 5.16.1
    85: 5.16.1.1
    86: 5.16.2.1
    87: 5.16.3.1
    88: 5.16.4
    89: 6.0.0.1
    90: 6.0.1
    91: 6.0.1.1
    92: 6.0.2
    93: 6.0.3
    94: 6.0.3.1
    95: 6.0.4
    96: 6.0.5
    97: 6.0.6.2
    98: 6.0.8
    99: 6.0.9
    100: 6.0.10
    101: 6.0.11
    102: 6.0.12
    103: 6.0.13
    104: 6.2.2
    105: 6.2.2.1
    106: 6.2.3
    107: 6.2.3.2
    108: 6.2.4
    109: 6.2.5
    110: 6.2.6
    111: 6.2.7
    112: 6.2.8.1
    113: 6.2.8.2
    114: 6.2.9
    115: 6.3.0
    116: 6.3.1
    117: 6.3.2
    118: 6.3.3
    119: 6.3.3.1
    120: 6.3.4
    121: 6.3.5
    122: 6.3.6
    123: 6.3.7
    124: 6.4.0
    125: 6.4.0.1
    126: 6.5.0
    127: 6.5.0.1
    128: 6.5.1
    129: 6.5.1.4
    130: 6.5.1.5
    131: 6.6.0
    132: 6.6.0.2

    The Events Calendar
    Version 6.4.0.1 von The Events Calendar 

    The Events Calendar Shortcode & Block
    Version 3.0.0 von Event Calendar Newsletter

    We are using version 6.4.0.1 as the problem does not occur there.

    Plugin Support tristan083

    (@tristan083)

    Hi @chriskloss ,

    Thank you for your message and the information.

    Nothing seems to stand out from the server information that you’ve sent.

    Could you send over a screen-recording and detailed steps that would allow us to reproduce the issue on our end?

    Thread Starter Chris Kloss

    (@chriskloss)

    Hi @tristan083,

    We tried to capture the problem. Find the recording here: https://twzn.de/tec-problem

    After editing the global element in Avada and saving the changes the Site is for several minutes not available. We also captured foxlor to see the errors.

    As said, if we deactivate TEC the problems didn’t happen.

    Plugin Support Darian

    (@d0153)

    Hi @chriskloss

    Thanks for your response.

    I tried viewing the recording, but I only see this: https://share.zight.com/L1uEgRp5

    Could you double-check if the recording is accessible publicly?

    Looking forward to your reply.

    Thread Starter Chris Kloss

    (@chriskloss)

    Hi @d0153

    sorry. please try this link: https://we.tl/t-iMWe0Oz8yM

    Plugin Support Darian

    (@d0153)

    Hi @chriskloss

    I appreciate you recording the screen to demonstrate the issue. I will promptly share it with the rest of the team, and I will keep you informed as soon as I have more information.

    Plugin Support Darian

    (@d0153)

    Hi @chriskloss

    Thanks for patiently waiting.

    One of my colleagues has looked into the issue, but it seems to be working fine on his end. In order to provide you with better assistance and troubleshoot the issue further, could you please open a Support Ticket on our Help Desk and refer to this thread? We want to make sure we address this issue and help you as best as we can.

    Plugin Support Darian

    (@d0153)

    Hi there,

    It seems like this thread has been quiet for a bit, so we’ll go ahead and close it. However, if any further questions or concerns come up, please don’t hesitate to start a new thread.

    Hello Support,

    I have been experiencing the same kind of issue as @chriskloss.

    I have installed WordPress version 6.6.2
    and Avada theme 7.11.10 plus the Avada Builder plugin.

    The Events Manager events page only displays in list format. The option to display as Day or Calendar format do not show.

    However, if I deactivate the Avada Builder plugin then the Calendar view appears as the default, along the options to change the view.

    Please could you advise,
    Thanks,
    Matt

    • This reply was modified 5 months, 2 weeks ago by cookem.
Viewing 10 replies - 1 through 10 (of 10 total)
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