Conflict A/B Test from Thrive Architect

  • Resolved gordon-b

    (@gordonbuschle)


    2 years, 11 months ago

    Hi there,

    the support from ThriveThemes found out your plugin creates a conflict with their AB-Test functionality. If I dublicate a page in the AB test it only shows a blank page. When I turn off your plugin the AB tests work.

    Can you please advise? In the past there was never a problem. Was this due to an update?

    Best regards
    Gordon

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Ignat Georgiev

    (@ignatggeorgiev)

    Hey @gordonbuschle,

    Would it be possible to provide an URL to the website experiencing this issue?

    Thank you in advance for your cooperation.

    Kind Regards,
    Ignat

    Thread Starter gordon-b

    (@gordonbuschle)

    Sure. https://www.piano.university

    If you have a support email I can send you the conversation with thrive themes and a temporary login

    Plugin Author Ignat Georgiev

    (@ignatggeorgiev)

    Hey @gordon-b,

    It’s important to us to understand your issue in-depth and help you fix it. Please open a ticket to the SiteGround support and share more details on the communication with Thrive Themes there. Let us know the ticket ID once you have submitted it and we’ll be glad to proceed with the investigation.

    Thank you in advance for your cooperation.

    Kind Regards,
    Ignat

    Plugin Author Elena Chavdarova

    (@elenachavdarova)

    Hello @gordonbuschle,

    We have double-checked the case and found the issue is caused by cache left from previous cache plugin – wp_fast_cache. The leftovers were removed and now the clone functionality is working as expected with out plugin enabled.

    You can verify the results on your end.

    Best Regards,
    Elena

    Thread Starter gordon-b

    (@gordonbuschle)

    Dear Elena,

    I cannot say how awesome you are!! This was a huge issue for me and I am more than superglad you worked without further follow up on this.
    Guys like you are rare!

    All the best – you saved my day (week…. month…) ??

    Best regards
    Gordon

    Plugin Author Elena Chavdarova

    (@elenachavdarova)

    You are most welcome, @gordonbuschle!

    You can drop a quick review for the plugin if you have the time, that would be highly appreciated ??

    Thread Starter gordon-b

    (@gordonbuschle)

    unfortunately, I have bad news: it still does not work on my end. I will open a support ticket in SG, ok?

    Plugin Author Elena Chavdarova

    (@elenachavdarova)

    I can see you have already posted a ticket and our colleagues managed to assist you, @gordonbuschle!

    We are closing this thread now.

Viewing 8 replies - 1 through 8 (of 8 total)
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