• btlrknd

    (@btlrknd)


    Since the last update, the confirmation message is not showing and the wheel next to the SEND button keeps spinning.

    The form is correctly sent by mail, but the users keep trying sending – since they do not receive a confirmation message – and end up sending multiple forms.

    The form worked properly for a couple of years now.

    Can you please check the issue?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter btlrknd

    (@btlrknd)

    The theme is custom made, and there are a bunch of plugins…

    The website is up-to-date and has been working for a couple of years without issues.

    The issue appear with one of the latest CF7 updates, I think.

    Can you help?

    Thread Starter btlrknd

    (@btlrknd)

    Here’s a list of plugins:
    ACF
    ACF PRO
    ACF content analysis for Yoast
    Advanced DB Cleaner
    Borlabs Cookie
    Classic Editor
    CPT UI
    Easy FancyBox
    Email Address Encoder
    FooGallery Premium
    Health Check & Troubleshooting
    Regenerate Thumbnails
    Relevanssi
    Safe SVG
    Simple Custom CSS & JS
    Slider Revolution
    Smush
    Snip Pro
    Updraftplus
    W3 Total Cache
    Yoast Duplicate Post
    Yoast SEO Premium

    The theme is custom made (based on underscore_s)

    ditko74

    (@ditko74)

    Same issue, form is sent but no confirmation message on the page and submit button spinning. Used to work fine with the same plugins I have for years…
    A work around this issue is using recaptcha v2 with the following plugin for integration:
    ReCaptcha v2 for Contact Form 7

    With the above combo the contact form works fine.

    ditko74

    (@ditko74)

    Found the issue. The plugin affecting contact form 7 is Autoptimize.

    Thread Starter btlrknd

    (@btlrknd)

    Thanks mate, but I’m not running autoptimize, though!

    ditko74

    (@ditko74)

    In my case the issue is autoptimize with the following option checked:

    Aggregate JS-files? (Aggregate all linked JS-files to have them loaded non-render blocking? If this option is off, the individual JS-files will remain in place but will be minified.)

    I guess any plugin optimizing the JS files maybe affected? This article may help:

    https://blog.futtta.be/2021/02/25/contact-form-7-update-breaks-autoptimize-js-optimization-workaround/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+futtta_autoptimize+%28Frank+Goossens%27+blog++%C2%BB+autoptimize%29

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Classic Editor and Health Check & Troubleshooting, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter btlrknd

    (@btlrknd)

    Ok, I will try, but please note that no new plugins have been added recently, and until the last month CF7 was working without any issue.

    Could it be that the conflict with other plugins is caused by some changes you made in the plugin recently? Can you maybe give a bit more clue for the troubleshooting?

    pca2014

    (@pca2014)

    @ditko74

    You’re on the right path. Deferring JavaScript will break CF7 v5.4 and caching will too. I also had weird issues with minification enabled too. I like a lot of others just rolled back to the previous version until the author provides a fix.

    The conflict caused by CF7 v5.4 is two fold.

    One, if your caching plugin is derring JavaScript then it breaks CF7. If you have WP-Rocket they have issued a fix for the conflict. The WP-Rocket fix can be replicated in other caching plugins by excluding the deferral of this JavaScript script.

    /wp-includes/js/dist/(.*).js

    But even with this fix in WP-Rocket or another caching program, CF7 forms will fail after 24 hours due to the author’s use of nonces (security tokens). The only way to workaround the problem is to refresh your page cache every 24-hours or uncache the page.

    I don’t consider this a solution, just a workaround due to the performance implications. Both fixes will degrade performance and hurt SEO.

    spiceitupp

    (@spiceitupp)

    I am having the same problem. The send button keeps spinning without and confirmation message being sent.I have the following plugins :

    Akismet Anti-Spam
    Contact Form 7
    Content Views
    Google Analytics MonsterInsights
    Select Gourmet Ads
    Gourmet Ads
    Select HT-Recipes
    Table of Contents
    Mailchimp for WordPress
    Sassy Social Share
    Schema & Structured Data for WP & AMP
    ShortPixel Image Optimizer
    Slider Revolution
    Smush
    Testimonial Rotator
    Unyson
    Select Web Stories
    Web Stories
    WP Last Modified Info
    WP Rocket
    Yoast SEO

    Thanks so much

    Thread Starter btlrknd

    (@btlrknd)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Classic Editor and Health Check & Troubleshooting, and clearing all cache data.

    Hi, the culprit is W3 Total Cache: if I disable it, CF7 goes back to working normally.

    Do you have any idea on how to solve it once and for all?

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    They seem to have an update for W3 Total Cache last week. Try updating it, and if the latest version still doesn’t work, I suggest you report this issue to the W3 Total Cache support forum.

    Hello!
    Same issue here. Keeps spinning, email is sent, but confirmation message is not showing.

Viewing 14 replies - 1 through 14 (of 14 total)
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