confirmation mail are wrong

  • Resolved atakan1

    (@atakan1)


    4 years, 6 months ago

    Hello,
    i have the problem that with every purchase a confirmation mail is sent to the customer and to me. Also failed purchases are sent as confirmed.
    i only want to have the emails as confirmation that are really complete, i.e. In process and on hold.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there,

    > failed purchases are sent as confirmed.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope this points you in the right direction.

    Thread Starter atakan1

    (@atakan1)

    thanks i try it out

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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