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Resolved different-thinking
(@different-thinking)

4 years, 10 months ago

Hello,

When a new user saves his questionaire he creates an account and gets an confirmation mail to verify the mail address.
When clicking on the link I get the login page. When I try my credentials, I get:
ERROR: Your account is still pending approval. Verify your email by clicking on the link sent to your email. Resend Verification Link

Clicking the resend link doesn’t work.

Robert

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Deepak Sharma
(@sharmadpk03)

4 years, 10 months ago

Hi @different-thinking,

This was an issue in the previous version of the plugin. Please update the plugin to the latest version and see if the issue is still there.
However, if you have already on the latest version and still getting this issue then please provide me the URL of your registration page and login page and I will have a look at it.
Let me know and I will get back to you.
Regards!

bati1975
(@bati1975)

4 years, 10 months ago

Hello, I am working on version 1.8.3 (I think it is the last one or at least in plugins I don’t think I should update) and neither does sending emails for new registered users work. You could review it?

bati1975
(@bati1975)

4 years, 10 months ago

If it helps, in PHP version 7.4 mailings do not work, while in 7.2 it does. So I solved it … going down to version 7.2
Thank you!

Thread Starter different-thinking
(@different-thinking)

4 years, 10 months ago

@sharmadpk03 Thanks for getting back to me! I’m using the most recent version.
Registration Page: https://servicemanagement.tools/test-login/
Login Page: https://servicemanagement.tools/my-account/

Plugin Support sanjuacharya77
(@sanjuacharya77)

4 years, 10 months ago

Hi @different-thinking,

Thank you for the registration and the login page link. I did the test register and found the issue. Please contact our developer team here: https://wpeverest.com/contact/ and someone from the team will get back to you.

Regards!

Thread Starter different-thinking
(@different-thinking)

4 years, 10 months ago

Thanks @sanjuacharya77 I sent a message.

Best,
Robert