Confirmation email sent twice

  • Resolved afieldstadium

    (@afieldstadium)


    4 years ago

    Sometimes (not always) when customer purchases from our store confirmation emails are sent twice to customers. Admin also receives two identical emails from the purchase.

    I am not sure but if I look at the order memo, sometimes the order status changes several time.

    I think that is why the emails are sent twice.

    Do you have any solutions to this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    Hi there!

    Can you please copy and paste the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.

    Thanks!

    Plugin Support mouli a11n

    (@mouli)

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and include your System Status Report and we’ll be happy to help out.

Viewing 2 replies - 1 through 2 (of 2 total)
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