Confirmation email question

Yeah, they should have received both. I do wonder if the two nearly-identical emails looked suspicious spam-wise, causing the second one to be dropped. I know they checked their spam/trash, but sometimes it’s filtered before reaching the mail client.

It might be worth:

• Checking the error logs for anything from the second order.
• Making sure your mail server didn’t get put on any blacklists with something like MX Toolbox or UltraTools.
• Installing something like WP Mail Logging or Post SMTP (or enabling logging in your email provider/host) for troubleshooting if this happens again.

ok. That’s a thought. The customer uses earthlink.net for email. I think they may be a bit more proactive than some. I appreciate the advice.

Thanks–

Al

The ‘Ship to a different address’ form doesn’t ask for another email address.

@gasparal That would be expected. What it asks for is an additional address for items to be shipped to, in case the customer does not want the products to be sent to the billing address. The email that is used for order notifications will be the one under the billing email field.

I see Dan left some good suggestions above already, and since the thread hasn’t been active for a while now, I’ll go ahead and close it. If you have any further questions, you can start a new thread.