Confirmation email not being received.

  • I have correctly configured my “Email Settings” and “Confirmation Email Settings”, yet I am not getting any of the test Confirmation emails (that user should get) after submitting my form. I do get the normal reply email from the form, but not the user Confirmation email. What is wrong?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter rootsdigger05

    (@rootsdigger05)

    I tried creating another email account on my hosting provider and used that as the “user” address on my form. It worked just fine. Weird. It should have worked using any email address.

    Hi, is your issue now resolved? Or do you still need some help?

    Thread Starter rootsdigger05

    (@rootsdigger05)

    I still need help. Could you possibly test my form for me?
    Here is the link to the form page:
    https://ghostseekersrealm.org/?page_id=1461
    You should get a confirmation email after submitting the form. That is what I am trying to test.

    I just carried out a test and have not yet received the confirmation e-mail. However this can take a few minutes sometimes. Have you check your server log files? I also notice your url ?page_id=1461. What is your permalinks settings in WordPress?

    Latest Update….

    I did receive the confirmation e-mail. It landed in my spam box. So you can say that it is working.

    Regards

    • This reply was modified 7 years, 9 months ago by mbrsolution.
    Thread Starter rootsdigger05

    (@rootsdigger05)

    What is the name of the log file to review?
    My permalinks setting is set to “Plain”.

    You should really not use Plain as your Permalinks settings.

    Ask your host to show you which server log files you can check if you have never carried out this task before. Each server might have a different log file name.

    Let me know if you need more help.

    Kind regards

    Thread Starter rootsdigger05

    (@rootsdigger05)

    Have you still not received the confirmation email?

    Yes I did receive the confirmation e-mail. If you read my reply above you will see what I typed. I received almost immediately but it landed in my spam box that is why I did not see it straight away.

    Latest Update….

    I did receive the confirmation e-mail. It landed in my spam box. So you can say that it is working.

    • This reply was modified 7 years, 9 months ago by mbrsolution.
Viewing 8 replies - 1 through 8 (of 8 total)
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