confirmation e-mail not send

Yes, if have the same question!
I read this:
“Below we show you all of the data stored by …. Select the data you wish the site owner to anonymise so it cannot be linked to your email address any longer. It is the site’s owner responsibility to act upon your request. When your data is anonymised you will receive an email confirmation.”

But no confirmation email is send, also not showing up in my email log.
Or is that not something that is done automatically?

• This reply was modified 6 years, 10 months ago by jkriester.

@ceesvanderwel @jkriester

This is taken care of in v1.3.2 just released. ?? Thanks for your patience.

I’ve just installed (actually, upgraded to) version 1.3.2. and I too am not receiving any email when I use the Data Access Request page (I put in my own email address as I am a site user/admin). When I click the ‘Send’ button, I get no indication that a message has been received or acted upon. I’m using Firefox v 59.03 if that helps. (oh – I did check my spam folder too!)

I am also having the same issue. I am running out of email addresses to try. I am already using v1.3.2 and no confirmation email is being sent. I do see the requests when I go to your Plugin page and view the Requests Tab, but no email is being sent.

I am also having the email issue.
When I enter an email address and press “send” I get email and IP addresses entered into the request log table with the date of the request all in the correct places. In the column “requests to process” it says “0”. In the column “expired” there is an “x”.
I have checked my emails and there is no confirmation sent – 5 different emails not associated with the installation. I have checked my spam boxes.
I am using v1.3.2.

When I generated activated “request user data” it did make the page I had chosen “private” but I didn’t see the form anywhere so I added the shortcode myself – I add this just because I thought the fact that I added it manually may be part of the problem.

Thanks for all the good work

Hi Gruff,

I have exactly the same problem with 1.3.2.
I’ve made a new ticket because this one is ticked as resolved ??

Cees

Hi Cess,

Thanks for letting me know I have just pasted my last ticket into your new ticket.

Gareth

– I found it a bit hard to understand some of the set up – just because the descriptions of things don’t elaborate. It’s not a language issue at all, just maybe not enough description of what we have to do. But it is the best plugin I have found so far to do this and we can’t complain when it’s all free !

If you also want to add an automatic delete button for you sight users there is a plugin called delete me. I was going to try that as well – I haven’t yet done it. I have just taken 4 days to install my cookie notice ! Exhausting for novices !