confirmation (double Opt In) Issue

  • Resolved cantraig

    (@cantraig)


    2 years, 8 months ago

    Hello, new user here.
    We have just switched over from another company. all is better so far!
    However one issue we have found…

    A customer is subscribed and confirmed via the email link.
    Every time they place an order they are getting the “Subscription Confirmation Email” again.
    I have only noticed this as we sell on other platforms and in person, and to quicky manage stock etc i have a customer account which i use to place orders via the website when we have received orders not placed directly. Every time i place an order i receive the “Confirm Your Subscription” Email.
    Its started to annoy me already and fear actual customers may get annoyed too.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @cantraig,

    Just to confirm, you are referring to placing orders via WooCommerce, correct?

    For WooCommerce customers, if they are placing an order and they check the MailPoet opt-in checkbox at Checkout, then it will send them the confirmation email to confirm their subscription. However that should only occur on their first order — on subsequent orders, the checkbox should be pre-checked (as long as they are logged in) and they should not be sent the confirmation email again.

    When you are placing the 2nd/3rd/4th/etc orders, are you already logged into the account that is subscribed?

    Hi there @cantraig,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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